Avinash M
Bengaluru
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Control Assistant
Wakanda Technology private limited
03.2020 - 08.2020
- Monitored customer accounts to identify overdue payments and initiate collection action.
- Maintained accurate records of customer account activity and updated them regularly in the system.
- Negotiated repayment plans with customers experiencing difficulty meeting their obligations.
- Followed up on past due accounts, informing customers of late fees when appropriate.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Developed relationships with clients through regular contact via phone or email.
Senior Customer Care Executive
Teleperformance
09.2020 - 09.2021
- Received and responded to customer inquiries in a timely manner, ensuring customer satisfaction.
- Maintained detailed records of all customer interactions, including resolutions and follow-up actions taken.
- Collaborated with other departments on cross-functional projects impacting the customer experience.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Recorded details of all inquiries, complaints and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Delegate Sale Acquisition
UBS Forums
12.2021 - 03.2022
- Assisted in the coordination of logistics for delegate events such as conferences, workshops, seminars.
- Monitored delegate performance and provided feedback to ensure objectives were met efficiently.
- Maintained accurate records of all correspondence received from delegates including emails, letters, faxes.
- Organized training sessions for new delegates on policies, procedures and protocols.
- Conducted follow-up calls with delegates after events or meetings to assess satisfaction levels.
- Provided technical assistance to delegates during online meetings or webinars.
- Developed strategies for improving the effectiveness of delegate programs through research and analysis.
Customer Experience Executive
slice
04.2022 - 08.2023
- Provided support for customers via phone, email, chat, or other communication channels.
- Evaluated current systems and procedures to identify potential improvements in the customer experience.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Managed a team of Customer Service Representatives responsible for providing excellent service levels.
- Monitored customer complaints on social media platforms and responded accordingly.
- Developed processes for handling escalated customer inquiries efficiently and effectively.
- Established metrics to measure the performance of the Customer Experience team.
- Identified opportunities for process automation within the Customer Experience department.
- Supported team members to drive growth and development.
Customer Support Executive
Elocity
11.2023 - 05.2024
- Answered customer inquiries over the phone and via email in a timely manner.
- Resolved customer complaints regarding products or services.
- Assisted with billing issues as needed, including researching discrepancies and providing accurate information to customers.
- Suggested improvements that could help enhance overall customer experience.
- Provided technical support to customers using SaaS products.
- Developed solutions for recurring customer issues that could be implemented across the board.
- Resolved customer inquiries and escalated complex problems when necessary.
- Gathered customer feedback and suggestions for improvement of existing products.
- Promptly followed up with customers after resolving their issues or responding to their inquiries.
- Facilitated communication between customers and relevant stakeholders throughout the organization.
Education
High School Diploma -
St. Mary's High School
India02.2012
Associate of Arts -
Srinivas PU College
Bengaluru03.2015
GED -
The Oxford College of Business Management
Bengaluru05.2018
Skills
- Credit Analysis
- Risk Assessment
- Troubleshooting
- Customer Service
- Friendly, Positive Attitude
- Account Management
- Operations Management
- Financial Records Analysis
- Customer Complaint Resolution
- Soft skills
- Email Etiquette
- Complaint Handling
- Effective Communication
- Zendesk
- Freshdesk
Languages
English
First Language
Tamil
Proficient
C2
kannada
Advanced
C1
Certification
- DRA
Timeline
Customer Support Executive
Elocity
11.2023 - 05.2024
Customer Experience Executive
slice
04.2022 - 08.2023
Delegate Sale Acquisition
UBS Forums
12.2021 - 03.2022
Senior Customer Care Executive
Teleperformance
09.2020 - 09.2021
Credit Control Assistant
Wakanda Technology private limited
03.2020 - 08.2020
High School Diploma -
St. Mary's High School
Associate of Arts -
Srinivas PU College
GED -
The Oxford College of Business Management
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