Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Achievements - Training
Timeline
Generic

Avinash Maharana

Hyderabad

Summary

Results-driven ML Data Associate at Amazon specializing in data analysis and SOP adherence. Demonstrated ability to exceed performance metrics while providing exceptional customer service. Expertise in root cause analysis and stakeholder engagement, effectively resolving complex issues and improving operational efficiency. Strong teamwork and interpersonal skills enhance collaboration and drive success.

Overview

5
5
years of professional experience

Work History

Operations Support Specialist

Amazon
Hyderabad
11.2021 - Current
  • Evaluated seller transaction facts through comprehensive research.
  • Resolved seller issues by drafting responses aligned with SOPs and best practices.
  • Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures.
  • Knowledge and previous experience in the investigation, fraud claims process, dispute, and chargeback.
  • Able to present data insights using Excel formulas.
  • Mentored new teams to drive performance and demonstrate the ability to handle multiple stakeholders.
  • Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
  • Monitor quality and accuracy attributes, and recommend solutions to address the root cause.
  • Experience and understanding of QA methodologies.
  • Detailed, logical and common-sense approach to daily tasks, objectives, goals and projects.
  • Capable of performing under tight timelines and pressure.
  • Utilized diverse tools for compliance monitoring according to established SOPs.
  • Experience in trend analysis and alerts in early fraud detection.
  • Escalated problems to relevant stakeholders, ensuring efficient issue resolution with regular meetings.

Customer Support Chat Process

AMAZON
06.2020 - 12.2020
  • Handled International Chats and Email (German).
  • Met SLA and Performed above 98.0 % Efficiency.
  • Provide & develop training for customers & also assist customers with identifying problems & provide resolution.
  • Deal tactfully and effectively with customers in a fast-paced environment, and provide consistently great customer service.
  • Provide a value added experience with outstanding customer service while maintaining quality standards as learned in training & Good decision making and problem solving skills.

Education

B.TECH - Civil Engineering

PMEC
01.2017

HIGHER SECONDARY EDUCATION - Mathematics, physics, chemistry

MP&EV PUBLIC SCHOOL
01.2013

SECONDARY EDUCATION - Maths, English, Social science, Hindi, Science

L.P.S PUBLIC SCHOOL
01.2011

Skills

  • Data analysis
  • SOP adherence
  • Root cause analysis
  • Quality assurance
  • Stakeholder engagement
  • Leadership engagement
  • Data reporting
  • Invoice processing
  • Teamwork
  • Collaboration
  • Interpersonal skills
  • Microsoft Excel
  • PowerPoint

Languages

English
Hindi
Odia

Hobbies and Interests

  • Listening music
  • Playing chess

Achievements - Training

  • Internship, PWD R&B Division, Rayagada
  • Industrial Water Pollution

Timeline

Operations Support Specialist

Amazon
11.2021 - Current

Customer Support Chat Process

AMAZON
06.2020 - 12.2020

B.TECH - Civil Engineering

PMEC

HIGHER SECONDARY EDUCATION - Mathematics, physics, chemistry

MP&EV PUBLIC SCHOOL

SECONDARY EDUCATION - Maths, English, Social science, Hindi, Science

L.P.S PUBLIC SCHOOL

Similar Profiles

CREATE PROFILE
Avinash Maharana