Avinash Mishra
New Delhi
Summary
With a strong drive to excel, I am committed to maximizing my potential and contributing significantly to the organizational objectives. My professional growth is a top priority, and I am eager to take on challenging opportunities and deliver exceptional results using my skills and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations
Reliance Retail Limited
01.2023 - Current
- Handling End to End Pick & Pack and Last Mile Operations of the organisation
- Ensuring great customer experience through managing an early morning supply chain with a multi hierarchy team
- Successfully implemented the Non-Consumable model for Delivery
- On daily basis I handle 468 manpower and 142 vehicles
- Developing and implementing strategies to ensure all orders are packed securely and orderly, resulting in decreased transit damage
- Identifying root causes of delivery errors and designing effective solutions to minimize occurrences of incomplete, spoiled, or delayed shipments
- Mentoring and motivating delivery staff to achieve delivery goals and provide exceptional service, resulting in increased employee satisfaction and productivity
- Coordinating daily operations and effectively implementing strategic initiatives to consistently deliver exceptional results and contribute to the success of the warehouse team
- Managing daily SLA and MIS reports with precision and accuracy to ensure process efficiency
- In addition, I possess strong skills in vehicle coordination with transporters to meet outbound load schedules
- I am confident that my expertise and experience make me an excellent candidate for this position.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Analyzed data to identify trends in order to improve operational efficiency.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Reviewed invoices from vendors for accuracy before processing payments.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
Store manager
Big Basket
DELHI
07.2021 - 12.2022
- Successfully managed OFD operations before established cutoff time
- Ensured maximum productivity of fixed bikers
- Proactively followed-up on delivery percentage to minimize BTS
- Consistently provided timely updates and reports, including OFD report, conversion and escalations
- Strategically planned routes and maintained availably of DA and Pickers to prevent call-outs
- Efficiently managed fleet operations with vendors.
Executive
Yusen Logistics India Pt. Ltd. - NYK group
Gurugram
08.2020 - 07.2021
- Managing 24k sqft area with 62 manpower in single shift
- Managing manpower as per customer requirement on daily basis
- Managing customer requirement as per agreed SOP and SLA
- Managing multiple manpower vendors for fulfil ops as per customer demand
- Managing 25k sqft area with 55 manpower in single shift
- Managing daily inward as per forecast provided by customer and coordinate with ICD For incoming vehicles
- Managing inventory thru to cycle count and share the report to our internal team
- Managing outward plan also as per forecast provided by customer on daily basis
- Coordinate with transporter for vehicle requirement as per schedule outward load
- Negotiation with vendors for costing in transportation and manpower
- Managing daily SLA and MIS report on daily basis
- Managing monthly billing as per agreed SLA and after approval submit to finance
- Handling every monthly and quarterly stock.
Team leader - operations (LM/FM)
Flipkart India PVT LTD
DELHI
06.2017 - 08.2020
- Monitoring all the delivery operation
- Manage all the riders, update their attendance and resolving their query on day-to-day basis, verification their running KM
- Define FE's routes according to distance and serviceable pin code, utilize all the FE KM through current route plan
- Organize induction training of all the staff members of DC
- Ensure model Code of Conduct by the Field Executives and foster team building
- Take care of basic hygiene issues such as uniform, SIM cards, and statutory requirements of Field Executives salary and benefits
- Physical stock verification on daily basis
- All COD should be deposit on next days per system
- Co Ordinate with back-end team for visibility in pickup and delivery and provide them operation support for escalated cases by client
- To maintain costing of DC
- Maintain MIS (Records) of training and individual's performance
- Maintain CSAT score daily basis
- Control to daily basis Ud bad scan by daily briefing to FE
- Pick up picked from seller hand according on time as per system
- Work on seller NPS that seller satisfied yes or not with work on flipkart
- Work on daily basis mix bagging and bsnr case and caught all defaulter name
- Daily basis resolve seller issue problem resolve as per SUV ticket portal.
Education
MBA -
B.COM -
RABINDRANATH TAGORE UNIVERSITY
Intermediate - Commerce
Vandana International Public School
Skills
- Logistics
- Last Mile Delivery
- Pick Pack Delivery
- Warehouse Management
- 3PL
- First Mile Delivery
- Team Management
- Customer Service
Certification
Certified Lean Six Sigma Green Belt
Thankyou
Thank You
Personal Information
Date of Birth: 04/23/96
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager Operations
Reliance Retail Limited
01.2023 - Current
Store manager
Big Basket
07.2021 - 12.2022
Executive
Yusen Logistics India Pt. Ltd. - NYK group
08.2020 - 07.2021
Team leader - operations (LM/FM)
Flipkart India PVT LTD
06.2017 - 08.2020
MBA -
B.COM -
RABINDRANATH TAGORE UNIVERSITY
Intermediate - Commerce
Vandana International Public School
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