Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Oversee business operations, drive growth, and achieve financial goals through strategic planning, client management, and team leadership.
1. Strategy and Planning:
2. Client Management:
3. Team Leadership:
4. Financial Management:
5. Operations:
6. Business Development:
7. Quality Assurance:
8. Industry Knowledge:
9. Reporting and Communication:
10. Compliance:
By managing these areas, I drive growth, profitability, and
reputation in the competitive advertising industry
In my role as Operations Head in a dynamic gym environment, I have successfully executed a diverse range of responsibilities to ensure smooth and efficient operations.
1. Recruitment and Training: Leading recruitment and comprehensive training programs for Personal Trainers, ensuring alignment with gym standards.
2. Scheduling: Preparing weekly schedules and work assignments for fitness trainers to optimize resource allocation.
3. Customer Service: Delivering high-quality services and ensuring customer satisfaction.
4.Industry Knowledge: Staying updated with fitness industry developments to incorporate innovative practices
5. Facility Maintenance: Overseeing the cleanliness, safety, and orderliness of the gym.
6. Equipment Maintenance: Ensuring all gym equipment is well-maintained and functional
7. Customer Onboarding: Monitoring initial workouts of new customers and providing constructive feedback
8. Expense Management: Controlling expenses within budget for financial sustainability
9. Program Customization: Offering tailored fitness programs to enhance customer experience
Additionally, I handled vendor management and foster partnerships to align with gym standards through a strategic approach, I optimized operations to ensure a positive experience for both staff and members.
I have driven growth and exceeded sales targets through strategic leadership and execution. By managing recruitment, goal setting, coaching, and performance monitoring, I have built a high-performing sales team that consistently meets objectives.
I prioritized building strong customer relationships, engaging with clients to understand their needs and ensure satisfaction, leading to lasting partnerships.
I presented detailed sales reports and forecasts to the management team for informed decision-making.
My insights included identifying emerging markets, staying aware of market shifts, and tracking new products and competitors. This comprehensive approach has achieved sales success and contributed to the company's strategic growth in dynamic markets.
I have played a pivotal role in driving business expansion, overseeing the entire lifecycle of company projects from their initiation to inauguration. This includes spearheading project planning, resource allocation, and strategic decision-making to ensure successful outcomes.
A significant aspect of my responsibilities involves the talent management cycle. From conducting interviews to recruiting and training staff, I have been deeply involved in shaping high-performing teams. This encompasses identifying key roles, conducting comprehensive interviews to select the right talent, and subsequently overseeing their onboarding and training processes.
My proactive approach extends beyond project management and recruitment, contributing to the holistic growth and efficiency of the business. By aligning project objectives with organizational goals and ensuring a skilled and motivated workforce, I've played a vital role in the successful expansion and execution of company initiatives.
Summary:
Cleared my IELTS with a score of band 6 in 1st attempt.
Suchita Prabhakar, Genome Management Services LLP, Designated Partner, suchita.prabhakar@gmail.com, +91 9833311872