AVINASH NAIR

• managing DCs

• Managing B2B, B2C, Ecommerce Operations

• Responsible for all Inbound and Outbound movements as per cut off.

• Responsible for Costing on per point cost as per the target.

• Inventory management and 5 S management by controlling a dedicated for the same.

• Also Have the additional Responsibility for state coordinator.

• Taking care of complete Logistics activities in the organization

• Responsible for Overall Value Wise Order dispatch with Conversion 95%.

• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)

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• Inventory Management with regular Audit Monitoring.

• Ensuring all document handover and Audit of the same on time.

• Managing the manpower at warehouses for the smooth dispatches

• Refresher training for all new process changes

• Maintaining real time reports and preparing RCA by doing analysis on the same.

• Managing and controlling the overall logistics cost

• Checking deals on the site and report Application deal issue to Marketing team for creating competitive deals.

• Sending details every week for Near expiry product for generating offers for the clearance of the SKU’s

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Managing hub operation for Pan india connection

• Responsible for all Inbound and Outbound movements as per cut off.

• Inventory management and 5 S managment by controlling a dedicated tead for the same.

• Handelling client esclation for B2B, B2C, Ecommerce Operations

• Taking care of complete Logistics activities in the organization

• Responsible for Hub Dispatch from our Plant

• Coordinating with the vendors / transporters for timely availablity of vehicle.

• Liaise with clients, suppliers and transport companies

• Making the timely RCA reportfor connection failure.

• Ensuring all document handover and Audit of the same on time.

• Checking and Clearing the document and regulatory issue.

• Arranging required Forms, Way Bills, and O.C.’s. For dispatch of goods to respective

• Managing the manpower at warehouses for the smooth dispatches

• Proficient knowledge of warehouse procedure and policy.

• Excellent problem-solving skills and leadership qualities

• Setup layout and ensure efficient space utilization

• Manage stock control and reconcile with data storage system

• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)

• Stock requirement and replenishment.

• Responsible for all Inbound and Outbound movements.

• Inventory management and Stock Reconciliation.

• Monitoring Billing & Invoicing.

• Taking care of complete Logistics activities in the organization

• Responsible for Hub Dispatch from our Plant

• Coordinating with the vendors / transporters for timely Delivery of Goods.

• Making the timely delivery tracking report.

• Checking and approving all the Freight Bills received from the transporters/ vendors along with the Original Pod‘s.

• Checking and Clearing the Octroi Bills after proper checking.

• Arranging required Forms, Way Bills, and O.C.’s. For dispatch of goods to respective

• Managing the manpower at warehouses for the smooth dispatches

• Refresher training for all new process changes

Key Functions and Responsibilities:-

• TNA

• Content Development.

• Training to Students.

• Business Development.

• Training to DSA & AD’s Channel Partners.

• Training to agency FOS Staff .

• Training to Tel-calling staff.

• Training to Prepaid Retailers.

• Training for Product & Process.

• Motivational Training.

• Public Speaking.

• Soft skills Training.

• Customer Centricity.

• Behavioural Training.

• VAS Training (High ARPU)

• Maintaining AON & Productivity of Trainees.

• AON Post Training 2 year.

• Revenue Generation

• Post Training Productivity 20 -30%.

• KGI is higher than 80%

• Feedback as per current format is 4.7%.

• Critical level implementation/rollout induction training for new joined.

• Sales & Soft skills Training.

• Tele calling of credit calling staff.

• Training needs analysis.

• High AON (Age on Network) & Productivity of Candidates.

• KGI is higher than 80%

• Feedback as per current format is 4.7%.

• Refresher Training.

• Training to retailers for Counter Sales & RETAIL MANAGMENT.

• Development Project work for the Zone.

• Business Development Strategïc Planning & lmplementation.

Duties Involved: All types of audit which generates revenue for the company, check and auditing revenue linkages, Analysing revenue month on month and auditing of marketing products month on month on revenue aspect.

Training batches of 25 to 30 trainees, imparting training as per lesson plan, taking initiatives for process improvement, as well as achieving the set KRA of training efficiency at 90%, Also went to Pune for transition for reliance Maharashtra process.

Handling team of 25 — 30 CSA’s and taking care of Team work (Bounding), working on team’s productivity, quality parameters & passing a through product knowledge to the team, Handling service level, floor discipline and break management, Routing complains to appropriate group by adopting standard methods where it can be addressed and solved

Responsibility

Responsibility : Worked as TEAM COACH

Duties Involved: Handling team of 25 —30 CSA’s and taking care of Team work (Bounding), working on team’s productivity, quality parameters & passing a through product knowledge to the team, Handling service level, floor discipline and break management, Routing complains to appropriate group by adopting standard methods where it can be addressed and solved.

Duties Involved: Handling queries related Prepaid Customers and giving frontline resolution to customers and to ensure maximum customer satisfaction. Routing complains to appropriate group by adopting standard methods where it can be addressed and solved.

Responsibility:01-MAY-2006 TD19-NOV-2007 Worked as CUSTOMER CARE EXECUTIVE FOR (POSTPAID TEAM).

Duties Involved: Handling queries related Postpaid Customers and giving frontline resolution to customers and to ensure maximum customer satisfaction. Routing complains to appropriate group by adopting standard methods where it can be addressed and solved.

Responsibility 19-NOV-2007 TO 27-APR-2009 Worked as CUSTOMER CARE EXECUTIVE FOR (PREMIUM TEAM).

Duties Involved: Handling queries related Premium and H.N.I Customers and giving frontline resolution to customers and to ensure maximum customer satisfaction, by co-coordinating with various departments of process to provide online solution. Routing complains to appropriate group by adopting standard methods where it can be addressed and solved.