Avinash Nallaveerpu
Hyderabad
Summary
Dedicated Customer Technical Support Specialist with expertise in chat and email support, assisting technicians and customers in troubleshooting ATM issues. Skilled in diagnosing technical problems, providing clear solutions, and ensuring seamless communication between customers and service teams. Adept at handling high-volume inquiries with efficiency and professionalism, ensuring customer satisfaction, and swift issue resolution. Seeking to leverage my problem-solving skills and technical knowledge in a dynamic support role.
Overview
2
2
years of professional experience
Work History
Technical Support Specialist
Diebold Nixdorf
Hyderabad
11.2022 - 11.2024
- Provided exceptional customer support via live chats and emails, resolving inquiries, and ensuring customer satisfaction. Monitored and achieved performance metrics (KP/s), including customer satisfaction scores.
- Respond, resolve, and track issues related to ATMs, software, and network problems through chats and email.
- Maintain and update knowledge base articles for internal use and customer guidance.
- Maintained and exceeded response time, quality assurance, and service level agreement (SLA) targets.
Education
B COM Computers
Gauthami Degree College
Hyderabad07-2022
Intermediate -
NRI Junior College
Hyderabad04-2017
Rainbow Model High School
Hyderabad03-2015
Skills
- Chat and email-based customer service
- Problem-solving and analytical thinking
- Handling high-volume inquiries
- Customer relationship management
Timeline
Technical Support Specialist
Diebold Nixdorf
11.2022 - 11.2024
B COM Computers
Gauthami Degree College
Intermediate -
NRI Junior College
Rainbow Model High School
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