Siebel
Avinash Nalode
Application Development
Pune,MH
Summary
Developing, designing and maintaining technologies that improve the way our clients and the world works. Motivated Application Development Specialist with over 7 years of experience in UKs major TelCo. Proficient in Siebel and Order Management module. Expertise in Siebel configuration, scripting, workflow, Open UI, EAI and EIM. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in different technologies.
Overview
2
2
Certificates
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Application Development Specialist
Accenture
Pune, Maharashtra
02.2021 - Current
- Leading team of 15 to provide application support and maintenance on production environment, performance test, system integration test and system test environments.
- Identified issues, analyzed information and provided solutions to problems.
- Troubleshooting issues and analyzing the logs to identify the root cause of the problem.
- Resolved problems and provided end to end support for all issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
- Emphasized on bringing the number of incidents count to 0 in production.
- Analyzing logs to identify performance issues and suggesting improvements reducing the average handling time (AHT) of agents.
- Mentoring and providing application knowledge to the new resources and help them to understand key aspects of development.
Application Development Specialist
Accenture UK
Newbury, Berkshire, United Kingdom
12.2019 - 02.2021
- Collaborated across applications teams regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with multidisciplinary teams to layout, design, and unfold new technology features.
- Participated in design and planning exercises for future requirement rollouts.
- Resolved system test and validation problems to provide normal program functioning.
- Communicated technical risks and benefits to management and key stakeholders.
- Played major role in layout modifications to improve functionality.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Participated with clients in discussion meetings.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Application Developer Senior Analyst
Accenture
Pune, Maharashtra
11.2017 - 11.2019
- Worked at client site for 2 months to gain client understanding, gathering requirements and used the knowledge to improve user experience of the application.
- Collaborated with design teams to understand new requirements and implementing the required solution.
- Performed unit testing to ensure working functionality is propagated in testing environments.
- Created technical documentation on all the requirements that were developed.
- Resolved productions incidents, worked on small application enhancement and discussed the requirements directly with the key stakeholders.
- Grooming of new resources so that they are onboarded quickly into the team.
- Responsible for code reviews and ensuring best practices are followed by the peers.
- Resolving merge conflicts, GIT issues within the team.
- Setting up Jenkins build job for daily build and deployment activities.
- Resolved system test and validation problems to provide normal program functioning.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Worked closely with testing teams to understand and resolve the issues quickly.
Application Software Analyst
Accenture
Pune, Maharashtra
12.2015 - 11.2017
- Worked on Siebel application for under the guidance and implemented the solution that came.
- Involved in package creation and releasing process.
- Worked closely on ALM defect and JIRA cycle management.
Software Engineer Associate
Accenture
Pune, Maharashtra
07.2014 - 12.2015
- Focused on gaining functional and technical knowledge as much as possible.
- Worked extensively as a entry level fresher to understand the key aspects of Siebel and IT working culture
Education
High School Diploma -
Government Polytechnic
Nagpur, Maharashtra 08.2008 - 05.2011
Bachelor of Engineering - Electronics And Communications Engineering
Ramdeobaba Colleg Of Engineering And Management
Nagpur, Maharashtra 06.2011 - 05.2014
Skills
Application Design
Accomplishments
- Quarterly Apex Award winner for FY 2016, 2018 for being demonstrating ownership and working to reduce time and costs on projects.
Additional Information
- Learning JavaScript, Python language via self-paced course.
- Learning to use automation to minimize and reduce time and efforts.
Software
Python
JavaScript
Certification
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
I like to play football and a passionate football fan
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Application Development Specialist
Accenture
02.2021 - Current
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
07-2020
Oracle Cloud Infrastructure Developer 2020 Certified Associate
07-2020
Application Development Specialist
Accenture UK
12.2019 - 02.2021
Application Developer Senior Analyst
Accenture
11.2017 - 11.2019
Application Software Analyst
Accenture
12.2015 - 11.2017
Software Engineer Associate
Accenture
07.2014 - 12.2015
Bachelor of Engineering - Electronics And Communications Engineering
Ramdeobaba Colleg Of Engineering And Management
06.2011 - 05.2014
High School Diploma -
Government Polytechnic
08.2008 - 05.2011
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