Avinash Narayankar
Mumbai
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix Daksh Business Services Pvt Ltd
Mumbai
08.2007 - 10.2014
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Production Manager
Admire Sign Pvt Ltd
Mumbai
03.2004 - 07.2006
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Created reports on productivity levels, cost analysis, and inventory status.
- Negotiated contracts with vendors for supplies needed for the production process.
Education
Bachelor of Science - Zoology
Mumbai University
Mumbai10-1997
HSC - Science Education
Maharashtra State Board of Higher Secondary Edu
Mumbai03-1994
SSC - Secondary Education
Maharashtra State Board of Higher Secondary Edu
MumbaiSkills
- Complaint resolution
- Account updating
- Product Knowledge
- Consultative Sales
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Data Entry
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Customer Service Representative
Concentrix Daksh Business Services Pvt Ltd
08.2007 - 10.2014
Production Manager
Admire Sign Pvt Ltd
03.2004 - 07.2006
Bachelor of Science - Zoology
Mumbai University
HSC - Science Education
Maharashtra State Board of Higher Secondary Edu
SSC - Secondary Education
Maharashtra State Board of Higher Secondary Edu
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