Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Verified
This profile is verified using an email address.
Hi, I’m

Avinash Pathak

Lucknow
Avinash Pathak

Summary

F&B Professional experienced in fine dining service and guest satisfaction management. Enhanced service quality and optimized operations through strong interpersonal communication and cost control skills. Committed to delivering exceptional dining experiences while meeting the diverse needs of customers.

Experienced waiter with proficiency in providing top-notch customer service in busy restaurant environments. Track record of managing large number of tables while maintaining high level of customer satisfaction and enhancing dining experience. Strengths include strong communication skills, ability to multitask, and work under pressure. In previous roles, contributed to increased customer loyalty through consistent delivery of friendly service and accuracy in order handling.

Overview

2
Languages
13
years of professional experience

Work History

Carnival uk
London

Waiter
11.2017 - Current

Job overview

PROFESSIONAL SUMMARY
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
EDUCATION
TRAININGS & CERTIFICATIONS
AWARDS & ACHIEVEMENTS
PERSONAL DETAILS & INTERESTS
💡 Formatting Instructions (Word

Dedicated and result-oriented F&B Hospitality Professional with over 10 years of global and domestic experience across premium cruise lines (P&O Cruises UK) and leading luxury hotel brands (Golden Tulip). Proven track record in fine dining service, cost control, menu knowledge, and guest satisfaction management. Adept at executing high-standard F&B operations, maintaining international service protocols, and managing team dynamics in fast-paced environments.

  • F&B Operations: Fine Dining, Banquet Services, Table Layouts, Menu Pairings & Guidance
  • Guest Experience: Client Relationship Management (CRM), Guest Satisfaction, Inquiry & Complaint Handling
  • Operations & Admin: Inventory Control, Revenue Optimization, Guest Account & Billing Support
  • Soft Skills: Interpersonal Communication, Leadership, Public Relations, Cross-cultural Teamwork

P&O Cruises, UK

Waiter | 2017 – Present

  • Manage daily high-volume restaurant and outdoor dining operations according to strict maritime hospitality standards.
  • Assist Restaurant Managers in administrative duties including guest check-in/check-out, accounts, and resolving guest queries.
  • Maintain thorough knowledge of station arrangements, menu details, dress codes, and guest preferences.
  • Actively collect guest feedback to enhance service quality and optimize daily floor workflow.

Golden Tulip Hotels

Senior Steward | May 2013 – Dec 2017 (5 Years)

  • Managed floor operations and table service to ensure seamless dining experiences for high-profile guests.
  • Coordinated with kitchen staff for timely order delivery, daily menu specials, and accurate bill generation.
  • Maintained hygiene, cleanliness, and safety standards across dining areas in compliance with hotel policies.
  • Assisted in training junior stewards and trainees to maintain service speed and accuracy during peak hours.
  • B.Sc. in Hospitality & Hotel Administration (2010 – 2013) Guru Nanak Institute of Hotel Management (Approved by NCHMCT)
  • 12th (Senior Secondary) – NIOS (2010)
  • 10th (Secondary) – CBSE (2007)
  • Industrial Training (17 Weeks): The Piccadily, Lucknow
  • Vocational Training: The Oberoi Grand, Kolkata
  • Maritime Visa: US C1/D Visa (2017 – 2022)
  • Outstanding Performance Award (Runner-Up) – Recognized for operational excellence and exceptional guest feedback.
  • Languages Known: English, Hindi
  • Hobbies & Interests: Playing Cricket, Gym & Fitness Training

Golden tulip
Lucknow

Sr.steward
04.2013 - 01.2017

Education

NCHMCt
Kolkata

Skills

  • Fine dining service
  • Menu guidance
  • Guest satisfaction management
  • Cost control
  • Table layouts
  • Inventory control
  • Revenue optimization
  • Client relationship management
  • Complaint handling
  • Team leadership
  • Interpersonal communication
  • Public relations
  • Service quality enhancement
  • Complaint resolution
  • Dining room preparation
  • Order taking
  • Upselling techniques
  • Hospitality and accommodation
  • Regulatory compliance
  • Food presentation
  • Menu design
  • Decision-making
  • Wine history
  • Quality control
  • Beverage service
  • Relationship management
  • Order management
  • Menu memorization
  • Daily specials memorization
  • Tableside service
  • Dietary restriction support
  • Food handling safety
  • Point-of-sale system
  • Verbal and written communication
  • Customer service
  • Wine service
  • Strong multitasking
  • Effective customer upselling
  • Meal recommendations
  • Point of sale (POS) system operations
  • Table setting
  • Food and wine pairings
  • Menu item recommendation
  • Food safety
  • Table turnover
  • Compliance standards
  • Food preparation knowledge

Languages

English
First Language
Hindi
Proficient (C2)
C2

Accomplishments

  • Employe of the month 2019

Timeline

Waiter

Carnival uk
11.2017 - Current

Sr.steward

Golden tulip
04.2013 - 01.2017

NCHMCt

05.2013

Similar Profiles

CREATE PROFILE
Avinash Pathak