Avinash Rai
Ballia
Summary
Dynamic Security Delivery Specialist at Accenture with expertise in network architecture and security management. Proven track record in conducting security audits and implementing robust protocols, enhancing incident response efficiency. Adept at root cause analysis and leading cross-functional teams to achieve operational excellence. Committed to safeguarding organizational assets through innovative solutions.
Overview
14
14
years of professional experience
Work History
Security Delivery Specialist
Accenture
Indore
01.2025 - Current
- Conducted regular security audits to identify weaknesses within the network and implemented corrective measures.
- Collaborated with cross-functional teams to develop and improve security protocols and incident response plans.
- Maintained detailed documentation of security incidents, including root cause analysis and remediation actions.
- Reviewed firewall rulesets regularly to ensure they remain compliant with organizational policies and best practices.
- Participated in disaster recovery planning and testing to ensure business continuity in the event of a security breach.
- Prepared and presented reports on security status and incidents to senior management.
- Managed a team of security personnel, providing ongoing training and performance evaluations.
- Designed and implemented comprehensive security policies and procedures to safeguard company assets.
- Developed and implemented security policies, procedures, and standards for the organization.
TECHNICAL SPECIALIST
HCL TECH
05.2024 - 01.2025
- Developed detailed documentation for network infrastructure.
- Prepare and work with Verizon leadership on regular and ad-hoc performance reporting for Engineering functions, including predefined weekly and monthly reporting.
- Implementation: Support logical changes that are classified as mid-to-low risk/low impact or of low/moderate complexity.
- Configured various types of routers, switches, firewalls, and VPNs.
- Innovation: Participate and potentially lead innovation design projects and implementation of new tools.
- Automation: Diligent execution of automation tools to improve quality and productivity, emerging technologies for potential application in solving client challenges.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Maintained inventory records of all installed hardware components within the organization's network environment.
Sr. Administrator
Microland
09.2023 - 05.2024
- Decode the error / even / alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.
- Understanding Proactive alerting, correlating, triaging to resolve issues.
- Understand issues from user perspective and isolate issue.
- VPN Troubleshooting and management.
- Firewall management, Policy, NAT, URL filtering, Content, Filtering, Application filtering.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Perform Health Checks: failover testing/ HA.
Network Engineer
Potomac technologies
03.2021 - 09.2023
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance/troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
Network Engineer
Elegant Network Services Pvt. Ltd. (Teleperformance)
01.2020 - 02.2021
- Router recovery, maintenance, configuration and backup.
- Switches (2960-x, 3650, 2900, Distribution Switch Cisco C 3850).
- Troubleshooting, maintenance, Deployment.
- Ticket resolution as per technical issue.
- All kind of network issues resolution and troubleshooting.
- As per requirement VLAN change and modification.
- Backup, upgrade and recovery.
- Backhand support and assist inter network solutions.
- VLAN and ACL.
- Remote monitoring.
Network Engineer
Ujaas Energy Ltd
01.2017 - 12.2018
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
Senior IT Executive
Unidesk Comm. Pvt. Ltd.
07.2016 - 12.2016
- Provided leadership and direction to IT team members, ensuring high performance standards were maintained.
- Collaborated with senior management to identify technology needs and develop solutions that improved operational efficiency.
- Managed the design, development, installation, and maintenance of all computer hardware and software systems.
- Created policies and procedures for proper security protocols related to information access, storage, backup, disaster recovery plans.
- Analyzed user requirements and developed technical specifications for software applications.
- Managed backup, user account and helpdesk systems.
Customer Care Executive
Teleperformance
09.2015 - 01.2016
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Assisted customers with product selection based on individual needs.
- Analyzed call data to determine areas of improvement in the customer care process.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Consulted with customers regarding needs and addressed concerns.
Assistant Engineer
MSPL
04.2012 - 12.2013
- Assisted in the development of electrical systems and components to meet customer requirements.
- Analyzed electrical schematics, wiring diagrams, drawings, and specifications to determine layout of industrial electrical equipment installations.
- Installed and maintained circuit breakers, transformers, switchgear, motor control centers, and other electrical distribution equipment.
- Developed detailed installation plans including conduit routing, cable sizing and termination details.
- Tested circuits for proper operation utilizing various test instruments such as ohmmeters, voltmeters, ammeters and oscilloscopes.
- Reviewed blueprints or specifications to determine materials needed for projects or repairs.
Education
GATE -
01.2015
Bachelor of Engineering - E.I.
R.G.P.V
01.2011
12th -
C.B.S.E board
01.2007
10th -
C.B.S.E board
01.2005
Skills
- Firewall solutions (Palo Alto, Cisco, FortiGate, Checkpoint, Juniper)
- Firewall management and configuration
- Routing and switching
- SD-WAN technology (hands-on)
- Security management for networks
- Patch management practices
- VPN services implementation and support
- Troubleshooting network issues
- Bandwidth evaluation methods
- Infrastructure design and planning
- Root cause analysis skills
- Network performance evaluation techniques
- Migration strategies for technical infrastructure
- Change management frameworks
Accomplishments
- Best academic runner up consistently in 3rd year and 4th year.
- Student of the year (3rd yr)
- 6 times branch topper.
- 24 times winner in inter college electronics junk yard competition.
- United winner in inter college electronics junk yard completion at SVCE Indore.
- Runner up in inter college mesh war competition at Medicaps Indore.
Hobbies and Interests
- Cricket
- Singing
- Painting
- Cooking
- Reading and Net surfing
- Adventure
Personal Information
Total experience: a total of 10 years of professional experience (7 years in networking and 3 years in non-IT)
Disclaimer
Indore Avinash Kumar Rai
Timeline
Security Delivery Specialist
Accenture
01.2025 - Current
TECHNICAL SPECIALIST
HCL TECH
05.2024 - 01.2025
Sr. Administrator
Microland
09.2023 - 05.2024
Network Engineer
Potomac technologies
03.2021 - 09.2023
Network Engineer
Elegant Network Services Pvt. Ltd. (Teleperformance)
01.2020 - 02.2021
Network Engineer
Ujaas Energy Ltd
01.2017 - 12.2018
Senior IT Executive
Unidesk Comm. Pvt. Ltd.
07.2016 - 12.2016
Customer Care Executive
Teleperformance
09.2015 - 01.2016
Assistant Engineer
MSPL
04.2012 - 12.2013
GATE -
Bachelor of Engineering - E.I.
R.G.P.V
12th -
C.B.S.E board
10th -
C.B.S.E board