Avinash Rao

• Reporting to Head of Regional Delivery

Highlights

• Head of BFSI and Private sector engagements
• Responsible for multiple engagements from P&L, Delivery and Engagement perspective
• Identified and mobilized transformation programs around virtualization and digital services to the tune of USD 300+ Million with a savings potential of USD 1.2+ Billion
• Delivered multiple engagements and met or exceeded engagement objectives across revenue models right from staff augmentation, managed services to BOT and subscription services
• Delivered over 200% growth for New Accounts (1-2 Year relationship) and over 40% growth in established accounts (>5 Year relationship)
• Over the span of last 7 years have managed multiple portfolios ranging from 6-7 Million USD for a group of strategic growth accounts to over 70 Million USD in revenue where I was delivering the Practice Head role
• Worked on multiple large RFP deals (500 to 1500 FTEs) as the pre-sales Lead
• I have managed end to end RFP process from Deal Qualification, Solution Design & Team Identification, Management & Margin Sign Off to concluding the Bid Management process
• Successfully managed projects both onshore and offshore centric, with a combined headcount of 450+ FTEs across regions (US, UK and APAC)
• Prioritized and allocated valuable resources to meet business targets.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

• Reporting to Delivery Unit Head
• Highlights
• Responsible for multiple engagements from P&L, Delivery and Engagement perspective
• Portfolio valued at USD 20.0 Million with overall growth potential of USD 35.0 Million for 2013-14
• Spear heading account mining activities and solutions design for existing business growth, increasing support footprint, improve client experience and operating margin
• In-charge of delivery and future ramp-up planning / off shoring of the account which is spread across multiple infrastructure functions in Data Center practice comprising of Open Systems, Wintel, Middleware, Storage, BackUp and Database environments apart from standard Operational and Monitoring services
• Generate ideas and create delivery solution for integration, transformation, partnership and consolidation
• Apart from standard solution, I have successfully deployed several hundred contract and permanent staff in various technology domain and industry verticals in UK
• Design Service Strategy and Negotiate service parameters
• Deliver set engagement goals
• Manage all enabling requirements around technology, quality and training
• Designed and delivered critical ITIL functions such as Incident Management, Problem Management, Change Management and Capacity Management functions
• Owned and delivered greater than 99% availability of business-critical systems as part of Managed Services engagement, through Major Incident Management, Change Control and Business Continuity Processes

• Customer Service and Content Management Practice
• Highlights
• Responsible for Revenue Assurance and Strategies with revenues amounting to USD 6.0 Million
• Devising competitive strategy for the service line and positioning the service across industry verticals
• Conduct boot-camps or ‘connect’ meetings with sales and client groups to improve service line visibility and create sales pipeline
• Liaising with different Center of Excellence teams i.e
• Enterprise Content Management (ECM) and User Experience (UX) for improved solution offering and end-to-end project management
• Planning & implementing Technology Approach / Architecture
• Conducting break – even analysis & revenue stream tracking as per projections; identifying cost vs
• Revenue drivers impacting profitability of the process
• In-charge of future ramp-up planning / off shoring capability within a business domain post a business Impact Analysis based on a planned growth path as a service provider
• Designing a COB Plan for processes
• Proven track record for growing a project by several times its size in six months
• Developing a communication plan in case of a COB plan trigger
• Streamlining workflow processes, systems and procedures, which would act as a backup site for the client as part of country & site COB in case of emergency & contingency situations like fire / Natural Calamity / Hardware & Software failure / Transport Disruption & Industrial disputes
• Performing regular Business Impact Analysis by a Criticality rating for projects assigned.

• Procurement, Application and
• Enterprise