Football:- Played University Football tournament in 2004(Captain) Played Maharashtra Football Tournament in 2002 Played for Gulf oil football team Played for Dena Bank & Bank of Baroda on Stipend Basis Played for Siddhartha college and Rizvi college (Captain) Traveling, reading, listening to music
AVINASH SALVI
Logistics, Freight forwarding, Ocean exports, Customer service
Mumbai City,Maharashtra
Summary
Successful Customer Service for Freight Forwarding Ocean Exports with 12+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Asst.Manager Customer Service Executive as well as operation
ASIA SHIPPING INTERNATIONAL TRANSPORT PVT.LTD.
7 2015 - Current
- Take buy / sell rates from overseas office/Pricing team in India as well as shipping line and check profitability in freight and execute shipment as per requirement
- Take all incoming calls from internal and external customer, facilitate, co-ordinate or give direct responses as required take shipment booking from customer
- Co-ordination with co loaders/shipping line for bookings and vessel details
- Taking approval for shipment plan
- Arranging for transportation
- Follow up with operations to ensure shipments gets out for timely delivery for stuffing/ loading and release online form-13 within cut off
- File VGM and Form-13 in "Odex" to execution of shipment
- Prepare BL/FCR to shipper as per overseas and customer’s requirement
- Update SI within cut off and taking follow up for correct MBL
- Take follow up with account team for timely carrier payment within cut off time
- Updating overseas with shipment details
- Taking follow up with vendor for debit note and try to close file within cut off time
- Handling HAZ shipment till approval from carrier to pre alert
- Update billing in system and provide debit note to customer well in advance
- Taking follow up with customer for payment activity to cash flow of fund within organization
- Continuously co-ordinate within team to avoid over and miss communication
- Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence
- Timely sending pre alert to destination
- Can Handle Export shipment any port of India from Mumbai
- Taking appointments from nomination customer to try and convert them in to free hand customer.
- Supervised day-to-day operations to meet performance, quality and service expectations
Sr. Customer Service Executive
ONLINE TOURISM AND FREIGHT PVT. LTD.(OTF) LOGISTICS
1 2014 - 05.2015
- As Above
Sr. Customer Service Executiv
SDV LOGISTICS INTERNATIONAL
1 2013 - 12.2013
- As Above
Customer Service Executive
CEVA FREIGHT (INDIA) PRIVATE LIMITED
09.2008 - 01.2013
- As Above
Education
B.COM. -
Rizvi College of Arts, Commerce & Science
Mumbai 06.2006 - 05.2009
H.S.C. -
Sidhharth College Fort Mumbai
Mumbai 06.2001 - 05.2003
S.S.C. -
Social Service League High School
Mumbai 06.1999 - 05.2000
Skills
Operations Management
Product and service knowledge
Cost Reduction
Team motivation
Customer Relations
Technicaldetails
Ms-Office 97/2000, Outlook Express & Internet., 30 W.P.M. ENGLISH., Tally 9.2 Versions., Pass MSCIT., Cargowise (CW1)
Personal Information
- Date of Birth: 10/28/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Interests
References
Will be provided on Request.
Timeline
Customer Service Executive
CEVA FREIGHT (INDIA) PRIVATE LIMITED
09.2008 - 01.2013
B.COM. -
Rizvi College of Arts, Commerce & Science
06.2006 - 05.2009
H.S.C. -
Sidhharth College Fort Mumbai
06.2001 - 05.2003
S.S.C. -
Social Service League High School
06.1999 - 05.2000
Asst.Manager Customer Service Executive as well as operation
ASIA SHIPPING INTERNATIONAL TRANSPORT PVT.LTD.
7 2015 - Current
Sr. Customer Service Executive
ONLINE TOURISM AND FREIGHT PVT. LTD.(OTF) LOGISTICS
1 2014 - 05.2015
Sr. Customer Service Executiv
SDV LOGISTICS INTERNATIONAL
1 2013 - 12.2013
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