Avinash Sanap

• Operations Support on Cloud Infrastructure on AWS/Azure which includes Servers, Storage, Networking, Security, etc.
• Client Management - Daily Standup meetings. Weekly, Monthly and Quarterly reporting.
• Delivery Management - Tracking of Tickets, Incidents and Change requests.
• People Management - Managing Internal Stakeholders, Rostering, Team Management.
• Expert Linux System Administrator and majority of the servers are on Linux .
• Support on AWS Cloud Services such as EC2, ELB, Auto Scaling, S3, VPC, ECS, ECR, Appstream, Cloud Watch, Cloud Trail, Trusted Adviser, IAM, RDS, Elastic Cache, TGW in AWS cloud environment.
• Served as single point of contact for clients regarding follow-up, meeting scheduling and responses to questions.

• Worked on Cloud Infrastructure setup for messaging platform for 4 different giant clients located in Canada & UK, for L2/L3 infrastructure support issues on VMware, Red Hat Linux & Dell Storage issues.
• Service Improvements - Coordinate performance analysis, recommendations, and infrastructure setup services.
• Handled weekly Customer Calls & Change Control conference calls. Coordinated with Application support teams, Storage Vendor team, etc. Extracting different Nagios Alerts trends & historical reports for management review.
• Daily BAU support on OWM Infrastructure – VMware, Linux & Dell Storage Administration. Creating the Infrastructure & application alerts Runbooks & Documenting the KB articles.
• Prepared detailed reports on updates to project specifications, progress, Team Rostering & People Management.

• SME on Application support for Africa Based Telecom Service Provider, active in six countries of Africa.
• Business visit to Tanzania twice, for billing applications handover at Tigo Telecom Service Provider.
• Applications handled for platforms such Mediation, Billing, Roaming, Provisioning, Middleware & IVR technology.
• UNIX System Administration – Performance tuning, Back-up & Restore, Disk management, Package Administration, User Account management on Linux/Solaris/Windows.
• System, Applications & Server Services monitoring & integration done with use of Nagios & BPPM tool - ITSM.
• Service management role - Incident, Problem and Change Management , Service reporting, RCA preparation, etc.

Client Location: Cognizant Technology Solutions India Pvt. Ltd., Pune

Project: Barclays Capital – UNIX team (24*7) support.

• Handled Production Support Tasks – Unix System Administration of 21K+ servers (LINUX & Solaris).
• The infrastructure support provided on Barclays Data Center Cloud Environment for Linux/Windows OS & Virtualization System administrator issue tickets.
• Vendor (Red hat, HP, Oracle, Symantec) case logging & follow-ups.
• Incident & Change Management process (Service Now tool) followed for daily server issues & break fixes.
• Co-ordination with Engineering team, App Teams, Datacenter, Vendor Teams & Internal teams (Core, Network, DB, etc.)
• Performance Tuning - CPU, Memory, Disk management, Package Administration. Server reboots/shutdown via Server LOM & Console using HP ProLiant hardware.

• Single point of contact for L1/L2 platform issues on client site.
• DM & DSTK Servers on UNIX platform.(Solaris 10 & Linux 5)
• Smart Trust OTA v7 & v8.2 - SIM & Device Management, SIM Application Toolkit (WIB) .
• Provide technical understanding and support to customer’s queries regarding the features and use cases of the OTA Components Modules and giving training sessions for same.
• Data Center Node Monitoring & Maintenance – Live Solaris SunFireT2K Servers & M5K, Cisco SE 3510 LAN Switches & Q-Logic SAN 5600 Switches, CT9 SOAC cards, Tape Drive – Storage TEK SL24, Web Servers - SF V440, Backup Server- SunFire V240.
• Applications activities: Patch installations, OS Server Hardware issues, Cluster issues resolutions, integration testing with SMSC, RAM up gradation etc. Interaction with Operations, HLR, SMSC, Network teams and Vendor Teams for different activities. Knowledge of Legato Back-up and Restore process.
• Taking review meetings with clients and manage effective delivery.

Sites Managed for Western Region:

a. Reliance Communication Ltd. NNOC, Navi Mumbai.

b. MTNL, Fort, Mumbai.

c. Etisalat DB Ltd., Goregaon. Mumbai

d. BSNL, Pune.

e. Vodafone, Mumbai. (DSTK Testing)

f. Tata Tele Services Ltd., Turbhe, Navi Mumbai

• System Administration activity on 1400+ servers (Production and UAT) with OS (Solaris/Linux/AIX/HP-UX), Sun/Veritas Volume Manager, Veritas Cluster, Virtualization (Solaris Containers – zones) for 24*7 project.
• Implement OS patches, fixing vulnerabilities detected in Production/QA servers, Upgrade the OS & Controller Firmware components, user and package administration, resource management, system performance monitoring and tuning using Swatch & Tivoli Alert Monitoring.
• Worked on daily Middleware WAS deployments activities on Unix servers.
• Technical Support on UNIX environment – NYSE electronic backend application support.
• Responsible for jobs monitoring, investigate and fix batch failures
• Handle ITIL compliant incident (virtual tickets) and change management process (RFC’s) based on business impact and urgency priority levels. Participate in global change management meetings.
• Troubleshooting production autosys job failures including corrective actions and determining root caus
• Keeping track of Trading files that should reach to CITI ftp from Prime Brokers ftp ex: GlobeOp, MorganStanely, GoldmanScsh, Thomson, UBS and other sources.
• Monitoring AUTOSYS job schedulers and coordinate with autosys group based out of the USA to maintain, update batch jobs or its parameters, Autosys batch monitoring and troubleshooting
• Role of JIRA ticket Administrator for ticket creations, approvals and assigning tickets to DBA & Dev teams.