Quality assurance professional with stellar record of collaborating with software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams.
• Led testing efforts across 5+ simultaneous projects, collaborating with cross-functional teams and increasing feature release quality by 30%.
• Conducted smoke, functional, integration, and regression testing across multiple environments (QA, UAT, production).
• Designed and executed 500+ test cases for web and API testing, identifying 70+ critical bugs pre-release, reducing production issues by 40%.
• Ran automated test scripts using Selenium and Postman to streamline regression testing, reducing manual test effort by 40%.
• Improved test case coverage by 45%, directly contributing to increased test confidence and sprint velocity.
• Reduced UAT rejection rate by 35% through thorough test planning and stakeholder communication.
• Actively contributed to daily Scrum meetings, sprint planning, and retrospectives to ensure QA readiness.
• Established a culture of continuous improvement within the QA team, fostering efficiency and effectiveness over time
• Utilized JIRA for bug tracking and Confluence for test documentation, ensuring complete traceability and transparency.
• Identified opportunities for process improvements within the QA function, leading to improved overall product quality.
• Administered and maintained MS SQL Server and MySQL databases for multiple internal applications, ensuring 99.9% uptime across environments.
• Conducted regular database backups, restorations, and disaster recovery drills, reducing recovery time objectives (RTO) by 30%.
• Tuned database performance by analyzing slow queries, optimizing indexes, and reconfiguring storage, improving average query response time by 40%.
• Used ServiceNow for issue tracking and ticket resolution, handling tickets with a 95% SLA compliance rate.
• Implemented data integrity checks, schema reviews, and migration validations, reducing production deployment errors by 25%.
• Developed and stored procedures, triggers, and views to streamline data access and reporting logic for the dev and analytics teams.
• Collaborated with App and Oracle DB teams to support updates and automating DB migration scripts.
• Performed maintenance tasks and health checks using SQL on regular intervals.
• Managed access control, role-based permissions, and encryption policies across SQL databases to ensure data security compliance.
• Participated in root cause analysis of DB-related issues, contributing to faster incident resolution and reduced mean time to recovery.