Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Avinash Singh

Jaipur

Summary

Exceptional Operations TL with a record of leading a team of 10. Experience of 5 yers to motivate, plan, and monitor achievement of operational goals. Possesses seasoned abilities with operational issues and the methods to address them. A Bachelor's degree in Business Administration along with Scrum Certifications

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Activant Solutions
11.2021 - Current
  • Delegating tasks and roles to 10+ team members.
  • Lead 50+ team meetings to ensure adherence to project deadlines and helping members stay up-to-date on their deliverables.
  • Monitoring the team's progress across the project and troubleshooting potential issues that are flagged.
  • Responsible for team members' adherence to the SLAs defined.
  • Achievements/Tasks

Team Leader

Activant Solutions
11.2021 - Current
  • Delegating tasks and roles to 10+ team members.
  • Lead 50+ team meetings to ensure adherence to project deadlines and helping members stay up-to-date on their deliverables.
  • Monitoring the team's progress across the project and troubleshooting potential issues that are flagged.
  • Responsible for team members' adherence to the SLAs.

Subject Matter Expert

Activant Solutions
09.2020 - 11.2021
  • Primary SPOC for 7 different Clients; Trained and mentored 5+ new employees
  • Performed Quality Analysis for 50+ clients, shared the feedback with clients; analyzed and resolved process support deficiencies.
  • Assisted Team Leader by sharing the workload, handling team members, listening to their queries, and assisting them.
  • Achievements/Tasks

Process Associate

Activant Solutions
08.2019 - 09.2020
  • Provided tactical solutions to customers regarding their queries and grievances to over 50+ clients primarily based in the US, UK, Australia & Singapore through web chat and e-mail.
  • Managed Multiple CRM Tools including HubSpot, Shopify CRM, Intercom, Zoho, etc.
  • Effectively managed to meet all the SLAs defined by the client.
  • Received Appreciation for answering the Highest number of chats during On-the-job training.
  • Achievements/Tasks

Education

Bachelor of Business Administration - undefined

Jaipur Engineering College & Research Centre, JECRC University
01.2017

Higher Secondary - undefined

Tilak Public School
Jaipur
01.2014

Skills

  • Great Interpersonal & Communication Skills
  • Leadership Qualities
  • Proficient in MS Office
  • Proficient in Multiple CRM Tools
  • Customer Relations
  • Conflict Resolution
  • B2B Customer Support
  • Customer Service
  • Performance Management

Certification

  • Scrum Fundamentals Certified (2023) SCRUMstudy
  • Six Sigma Yellow Belt (2023) 6sigmastudy
  • Six Sigma White Belt (2023) The Council for Six Sigma Certification

Hobbies and Interests

Reading, Listening to Music, Bodybuilding

Timeline

Team Leader

Activant Solutions
11.2021 - Current

Team Leader

Activant Solutions
11.2021 - Current

Subject Matter Expert

Activant Solutions
09.2020 - 11.2021

Process Associate

Activant Solutions
08.2019 - 09.2020

Bachelor of Business Administration - undefined

Jaipur Engineering College & Research Centre, JECRC University

Higher Secondary - undefined

Tilak Public School
Avinash Singh