Avinash Singh
Jaipur
Summary
Exceptional Operations TL with a record of leading a team of 10. Experience of 5 yers to motivate, plan, and monitor achievement of operational goals. Possesses seasoned abilities with operational issues and the methods to address them. A Bachelor's degree in Business Administration along with Scrum Certifications
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Activant Solutions
11.2021 - Current
- Delegating tasks and roles to 10+ team members.
- Lead 50+ team meetings to ensure adherence to project deadlines and helping members stay up-to-date on their deliverables.
- Monitoring the team's progress across the project and troubleshooting potential issues that are flagged.
- Responsible for team members' adherence to the SLAs defined.
- Achievements/Tasks
Team Leader
Activant Solutions
11.2021 - Current
- Delegating tasks and roles to 10+ team members.
- Lead 50+ team meetings to ensure adherence to project deadlines and helping members stay up-to-date on their deliverables.
- Monitoring the team's progress across the project and troubleshooting potential issues that are flagged.
- Responsible for team members' adherence to the SLAs.
Subject Matter Expert
Activant Solutions
09.2020 - 11.2021
- Primary SPOC for 7 different Clients; Trained and mentored 5+ new employees
- Performed Quality Analysis for 50+ clients, shared the feedback with clients; analyzed and resolved process support deficiencies.
- Assisted Team Leader by sharing the workload, handling team members, listening to their queries, and assisting them.
- Achievements/Tasks
Process Associate
Activant Solutions
08.2019 - 09.2020
- Provided tactical solutions to customers regarding their queries and grievances to over 50+ clients primarily based in the US, UK, Australia & Singapore through web chat and e-mail.
- Managed Multiple CRM Tools including HubSpot, Shopify CRM, Intercom, Zoho, etc.
- Effectively managed to meet all the SLAs defined by the client.
- Received Appreciation for answering the Highest number of chats during On-the-job training.
- Achievements/Tasks
Education
Bachelor of Business Administration - undefined
Jaipur Engineering College & Research Centre, JECRC University
01.2017
Higher Secondary - undefined
Tilak Public School
Jaipur01.2014
Skills
- Great Interpersonal & Communication Skills
- Leadership Qualities
- Proficient in MS Office
- Proficient in Multiple CRM Tools
- Customer Relations
- Conflict Resolution
- B2B Customer Support
- Customer Service
- Performance Management
Certification
- Scrum Fundamentals Certified (2023) SCRUMstudy
- Six Sigma Yellow Belt (2023) 6sigmastudy
- Six Sigma White Belt (2023) The Council for Six Sigma Certification
Hobbies and Interests
Reading, Listening to Music, Bodybuilding
Timeline
Team Leader
Activant Solutions
11.2021 - Current
Team Leader
Activant Solutions
11.2021 - Current
Subject Matter Expert
Activant Solutions
09.2020 - 11.2021
Process Associate
Activant Solutions
08.2019 - 09.2020
Bachelor of Business Administration - undefined
Jaipur Engineering College & Research Centre, JECRC University
Higher Secondary - undefined
Tilak Public School
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