AVINASH S KUMAR

• Simultaneously handled multiple projects collaborating in cross functional environment and delivered quantifiable overall cost reduction by 8%.
• Developed financial and business analyses using software such as Excel, Tableau and Power BI.
• Provided performance analysis for all departments, efficiently communicating with management and stakeholders on major sales and profit metrics.
• Handled project management role for in-house Technology implementation, Change management & HR/Process improvement projects.
• Delivered quantifiable value additions on job in Process Management, Recruitment, Training and Team Management, Operations Management, Business Development, Marketing & Sales verticals.

Major Highlights,

• Mentored and guided executive ed-tech startup (Engineer's Cradle) during business development decision-making to optimize profitability, marketing strategy and communications planning.
• Created and deployed social media content for ABCD Children's Dental Hospital, Kerala & engaged with target audiences and boosted reach by 200% and hike in engagements and conversion ratio with strategic advertising.
• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies form20+ business in traditional and online space
• Evaluated trends to understand competitive environments and assess current strategies.

• Monitored networks and network devices to resolve technical problems for 1000+ Clients across globe (USA, EPAC, EMIEA)
• Responded with 97% accuracy to network outages and issues related to circuits, websites, vendors and telecoms within time limit decided upon in client's SLA agreement.
• Resolved issues and escalated problems with knowledgeable Server & network support with prompt quality service.
• Diagnosed and executed 50-80 outage resolution for network and server issues on daily basis.
• Handled HP OVO and CITRIX tools apart from Service delivery and Microsoft Office