E. Divya

Detail-oriented and organized Journal Editorial Officer with experience managing the end-to-end editorial process for academic and scholarly publications. Responsible for coordinating peer review, manuscript tracking, author communication, and ensuring adherence to publishing standards and deadlines.

Responsibilities:

• Manage manuscript submissions through editorial management systems (e.g., ScholarOne, Editorial Manager, OJS).
• Coordinate the peer-review process by identifying suitable reviewers and ensuring timely responses.
• Communicate professionally with authors, reviewers, and editors regarding submission status, revisions, and publication timelines.

Motivated and customer-focused Call Centre Executive with experience in handling inbound and outbound calls for educational services. Responsible for providing accurate course information, guiding prospective students through the admissions process, and ensuring high-quality customer service to support enrollment targets and student satisfaction.

Responsibilities:

• Handle incoming inquiries via phone, email, and chat regarding educational programs, admissions, course details, fees, and scheduling.
• Make outbound calls to follow up with leads, nurture prospects, and assist in the enrollment process.
• Provide clear and accurate information about courses, institutions, and eligibility criteria.
• Maintain updated knowledge of the educational offerings, admission timelines, and institutional policies.