Avinash Srivastava

· Drive Gift Vouchers Business Through Channel Partner & Direct.

· Manage Partnership and Alliances requirement for new product

· Work Closely to tech team and other internal stakeholder Ops, Finance, Legal, VM,Marketing team.

• Developed and maintained relationships with customers and suppliers through account development.
• · Identify and clear the bottlenecks to improve the productivity.

· Focus on customer experience and service

· Direct interaction with Sales team for product related development training.

· Manage key account to deliver the numbers as per budgeted

· Handled Customers escalation.

· Improve margins of GV Sales, Plan vs Achieved.

· Build Frictionless customer interface for complaint and request.

· Regularly compliances and assessment.

· Ensure complines of Gift Card guideline.

· Cross Promotional activity National & Regional level (XIGO, Makemy Trip)

· Taking care of Space on Hire National & Regional level.

· Wallet Direct integration with POS for Business drive. (Amazon Pay , Paytm,Phone Pay)

· Prepare Annual budgeting and presentation on platform delivery in various forum.

• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Improved marketing to attract new customers and promote business.
• Managed and motivated employees to be productive and engaged in work.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• New Store Launch Planning & Execution
• Implement NSO Launch Framework to achieve targeted NSV & SSPD KPIs
• Vendor Management
• Implement GTM Calendar & Processes to create demand around key buying occasions
• Partnering with Mall Marketing Team
• Preparation of rolling plan & regional connect activities for the entire West Zone
• Collaborate with media on various levels and initiate ideas to preserve and promote company objectives
• Mall branding, OOH, Events promotions implementation
• Revenue generation other than NSV - SOH
• Corporate Tie Ups
• Planning, Budgeting & Executing Promotional Campaigns
• Region-specific promo and activation for loyalty members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed senior-level personnel working in marketing and sales capacities.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Annual budgeting Plan
• New Store Launch Planning & Execution
• Implement NSO Launch Framework based on the target and market catchment study
• Vendor Management & NSO Catchment study plan
• Implement GTM Calendar & Processes to create demand around key buying occasions
• Partnering with Mall Marketing Team
• Preparation and planning for festive purchase and vendor negotiation of GWP stock for the entire Zone
• Preparation of rolling plan & regional connect activities for the entire West Zone
• Maintaining Stock follow up for offers
• Collaborate with media on various levels and initiate ideas to preserve and promote company objectives
• Mall branding, OOH, Events promotions implementation
• Revenue generation other than NSV - SOH
• Customers Loyalty Management
• Planning, Budgeting & Executing Promotional Campaigns
• Reviewed sales and gross profit report to assess company efficiency.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Region-specific promo and activation for loyalty members.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Developed strategy to increase sales and drive profits.

• Planning/Organizing/Managing: Conducting market research on industry and sales strategies practiced by the competitors
• Handling key accounts
• Prepare NSO Catchment study.
• Mall branding spaces negotiation with Malls
• Handling key accounts such as Nikon, Canon, Supermax, JK Tyre, Topaz Blade, Biochem, Sintex, Samsung, Eureka Forbes, Marico, IPCA, HDFC Bank, Godrej Hershy, ICICI Bank, Reliance jio, etc
• Maintaining PR Activities & Sending mailers
• Disputed/long-aged Payment Follow-ups with customers
• Making Sales Orders
• Month End as per S.O.P
• Co-ordination & Closure
• Companywise Sales Report
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• YOY (Year on Year) Sales Report
• Credit/Payment status Report
• Sales Master Summary
• E-Commerce Sales Report.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

• Managing - Pan India Dispatch
• Complete order management of Pan India distributors, Retail & Corporate clients for all verticals which are Linc, Uniball, Lamy, and Cruiser
• Complete transport coordination
• Complete management of and including quality check of all inward packaging material received in to warehouse
• Complete production management
• Complete management of reverse logistics
• Generation of all MIS reports on daily basis.
• Coordinated regular inspections of vehicles and scheduled preventive maintenance.
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
• Responded to high volume of phone and email requests to provide logistics information.

• Managing - Cargo Booking, Pick up and Delivery
• Coordination for pickup/Delivery
• Coordination and Updation of the delivery report of all centers in company website
• Preparation of all MIS reports of the center on daily basis
• Coordination with vendors
• Maintain complete report of stock
• Material handling
• Transportation Management.