Overview
Work History
Education
Skills
Profile Snapshot
Personal Information
Awards
Timeline
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Avinash Tiwari

New Delhi

Overview

5
5
years of professional experience

Work History

SMB Account Manager

RELIANCE JIO INFOCOMM LIMITED
NEW DELHI
09.2023 - Current
  • Cultivated strong rapport with key accounts, fostering lasting relationships built on trust and ensuring exceptional customer satisfaction.
  • Produced comprehensive reports on account performance metrics to monitor progress in achieving goals.
  • Successfully ensured the implementation of business initiatives by collaborating with internal teams including marketing, operations, and finance.
  • Ensured precise and thorough recording of all sales activities including cold calls, appointments scheduling, prospecting and deal closings.
  • Ensured compliance with corporate policies while negotiating pricing agreements and sales terms with customers.
  • Offered guidance on company offerings to retain customer satisfaction.
  • Successfully utilized Salesforce and other CRM tools to streamline contact management activities, generate leads, track opportunities, and monitor pipeline activity.
  • Expanded account growth by offering cross-functional products or services.
  • Generated weekly, monthly, quarterly reports on sales performance metrics for senior management review.
  • Assisted in streamlining client onboarding through informative training sessions.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Provided technical assistance to customers experiencing problems with their telecom services.
  • Resolved complex technical issues related to telecom networks and hardware and software configurations.
  • Evaluated existing telecom infrastructure against business requirements to determine appropriate upgrades or modifications needed.
  • Generated reports detailing network performance metrics such as latency, throughput, packet loss.
  • Evaluated client telecommunications needs and recommended targeted solutions.

PARTNER DEVELOPMENT MANAGER

RELIANCE JIO INFOCOMM LIMITED
DELHI
08.2022 - 03.2024
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Worked cross-functionally to drive process improvement, optimizing internal operations.
  • Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
  • Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
  • Capitalized on opportunities for account growth and business development.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
  • Created and maintained onboarding materials such as handbooks, policies, and procedures.
  • Ensured compliance with all relevant employment laws related to onboarding processes.

Business Development Manager

THINK & LEARN PVT LTD (BYJU'S)
Delhi NCR
04.2019 - 04.2022
  • Identified new sales leads
  • Pitched products and/or services potential trainees
  • Spearheaded a team of 20-25 new joiners and responsible for training them in order to manage the leads, payment process, finance process, smart objections handling techniques for converting the lead into enrol stage
  • Conducted training sessions for them to get the clients to video conferencing session of 1-2 hours so that they can interact with their clients and convince them to enroll with us during COVID-19 pandemic to ensure maximum target achievement
  • Successfully achieved target revenue responsibility of 40-50 Lac/ 80-100 sales per batch in the time span of 6 weeks
  • Maintained fruitful relationships with existing line of trainees & customers
  • Researched organizations and individuals online (especially on social media) to identify new leads and potential new markets
  • Contacted potential clients/trainees via email or phone to establish rapport and set up meetings
  • Planned and oversaw new marketing initiatives
  • Recognized as number one region for business volumes, developed system & processes, Grew +7 % business over years through significant growth
  • Attended conferences, meetings, and industry events
  • Prepared PowerPoint presentations and sales displays
  • Created a go-to-market strategy with executive leadership across Marketing, Product Management and Sales
  • Contacted clients to inform them about new developments in the company's products
  • Developed quotes and proposals
  • Prepared MIS report and database to track no
  • Of sales done, revenue generated
  • Worked cross-functionally with senior management, sales, marketing, and product management to generate marketing campaigns, speaking opportunities, and sales leads
  • Analyzed market trends and customer needs in the assigned category.

Education

MBA- Sales & Marketing, Distance Learning Programme -

Narsee Monjee Institute of Management Studies (NMIMS)
01.2024

B.Tech (E&E) -

Malwa Institute of Technology

Skills

  • Lead Generation
  • Partnership Development
  • Channel Development
  • Sales Training
  • Sales Presentations
  • Performance Metrics
  • Territory Management
  • Customer Acquisition
  • Business Forecasting
  • Bid Request Management
  • Account Acquisition
  • Customer Trend Analysis
  • New Hire Onboarding
  • Marketing Strategy Development
  • Customer Portfolio Management
  • Client Retention
  • Digital Sales
  • Direct Sales
  • Account Management
  • New Business Development
  • Lead Identification and Generation
  • Team Leadership
  • Team building
  • Full-cycle sales process

Profile Snapshot

  • Proactive, diligent, and target-oriented Sales Management Professional with a demonstrated history of working in the E-Learning & Real-Estate Industry. Skilled in Business Development, Channel Sales, Direct Sales, Indirect Sales, Ed-tech Sales, Sales & Marketing, Team Management, Key Account Management, and Customer Relationship Management.
  • Experienced and versatile senior Sales professional with a career reflecting strong leadership qualifications coupled with hands-on experience in corporate and channel partner business management.
  • Proven ability to launch new product lines, develop and grow existing accounts, and achieve multi-million-dollar revenue growths. Offer strong interpersonal skills, effective collaboration with cross-functional teams, and demonstrated ability to adapt quickly to changing market conditions

Personal Information

Date of Birth: 01/05/93

Awards

  • Listed on top 130 BDA list for period (19th Dec 2019-12th Feb 2019) weeks in the Europe trip
  • Accredited with 'Best BDA in Delhi /NCR' for punching 6lacs in a week as BDA.
  • Qualified Europe trip in the cycle punched 21 lac approx. (07/2019 - 10/2019)
  • Established entire Dehradun region with a new team size of 15 people all alone without presence any higher management in the city.
  • Responsible for generating business from Near by cities (Haldwani, Rudrapur, Haridwar, Rishikesh, Nainital, Almora, Delhi, Noida, Gurgaon, Meerut, Sonipat, Bahadurgarh, Mahendragarh, Manali, Dharamshala, Kullu, Hamirpur) through hub and spoke campaigns (HNS)
  • Involved in Optimization of closure and Revenue by setting up entire Pre-Sales team of 12 people
  • Ranked among top 2 managers in pan Delhi NCR region for Nov and Dec bi-monthly cycle for Punching 25 lacs per week revenue with a team size of 14 associates.
  • Was involved in Process, Direct sales training, lead generation, Product marketing, Offline campaigning for new launched products like Byjus classes and Byjus Tution centers (BTC)
  • Awarded As Best SMB Account Manager for 1st Quarter FY -2024-25
  • Recognized for onboarding a new account with ARC of 5.5Cr highest any account manager in SMB Mid Market segment.
  • Awarded by State CEO , State North CEO , Regional sales Head North , and State Enterprise head for onboarding new account with high value delivered revenue in Jun 2024

Timeline

SMB Account Manager

RELIANCE JIO INFOCOMM LIMITED
09.2023 - Current

PARTNER DEVELOPMENT MANAGER

RELIANCE JIO INFOCOMM LIMITED
08.2022 - 03.2024

Business Development Manager

THINK & LEARN PVT LTD (BYJU'S)
04.2019 - 04.2022

MBA- Sales & Marketing, Distance Learning Programme -

Narsee Monjee Institute of Management Studies (NMIMS)

B.Tech (E&E) -

Malwa Institute of Technology

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