AVINASH VERMA
Senior Team Coach ( Underwriting P&C and Claims )
New Delhi
Summary
Committed senior team leader with deep comprehension of the insurance industry, seeking to leverage expertise in a senior team lead or assistant manager position. Skilled in scheduling and assigning tasks to team members based on their capabilities, while coordinating workflow to align with business goals. Known for exceptional decision-making and leadership skills, possesses an emotionally mature and logical demeanor. Experienced in directing workgroups, excels in developing strategies, providing training, setting goals, and obtaining valuable team feedback. Excellent interpersonal and communication skills with a big picture focus and ability to effectively communicate goals and vision for success. Problem solver, networker, and consensus builder dedicated to achieving optimal outcomes.
Overview
8
8
years of professional experience
Work History
Senior Underwriting Team Leader
Policybazaar Insurance Brokers Private Limited
Gurgaon
04.2022 - Current
- Led and managed a team of underwriters, providing guidance, support, and mentorship to ensure team success
- Developed and implemented strategies to optimize team performance, productivity, and efficiency
- Conducted regular performance evaluations, provided constructive feedback, and identified opportunities for professional development
- Demonstrated proficiency in underwriting principles, policies, and procedures
- Reviewed and analyzed complex financial data, assessing risk factors and making informed decisions
- Ensured adherence to underwriting guidelines and regulatory requirements
- Managed underwriting projects from initiation to completion, coordinating with cross-functional teams to achieve objectives
- Monitored project timelines, milestones, and deliverables, ensuring timely completion and quality standards
- Implemented process improvements to streamline workflows and enhance operational efficiency
- Cultivated strong relationships with clients, brokers, and internal stakeholders
- Acted as a primary point of contact for inquiries, resolving issues promptly and effectively
- Collaborated with sales teams to identify opportunities for business growth and expansion
- Conducted training sessions and workshops for underwriting staff, ensuring alignment with organizational goals and objectives
- Provided ongoing support and guidance to foster continuous learning and professional growth
- Developed training materials, manuals, and resources to facilitate knowledge transfer and skill development
- Utilized analytical tools and software to assess risk, evaluate financial data, and make data-driven decisions
- Conducted in-depth analysis of market trends, competitor activities, and industry developments to inform underwriting strategies
- Developed risk mitigation strategies and recommendations to support underwriting decisions
- Facilitated effective communication and collaboration among team members, fostering a positive and inclusive work environment
- Presented findings, recommendations, and reports to senior management and stakeholders
- Participated in cross-functional meetings and committees to contribute insights and perspectives on underwriting matters
- Ensured compliance with industry regulations, underwriting standards, and legal requirements
- Stayed abreast of regulatory changes and updates, implementing necessary adjustments to policies and procedures
- Collaborated with compliance and legal teams to address regulatory issues and mitigate risks
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
Team Leader
Policybazaar Insurance Brokers Private Limited
03.2021 - 04.2022
- Lead a team of 20-25 sales agents and subject matter experts and supervise their daily activities, tasks, and goals
- Monitor and evaluate the team's performance based on established metrics and provide feedback and coaching to improve their skills and efficiency
- Handle escalated customer issues and complaints and resolve them in a timely and professional manner
- Coordinate with other team leaders and managers to ensure smooth and consistent service delivery across different insurance products and services
- Implement new policies, procedures, and best practices to optimize the team's workflow and quality
- Conduct regular training sessions and workshops for the team members to update their product knowledge and sales techniques
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
04.2019 - 03.2021
- Collaborate with product managers, developers, and quality analysts to provide feedback and suggestions for improving the features and functionality of the Policybazaar.com website and app
- Create and update training manuals, FAQs, scripts, and other documents related to insurance products and services
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior Associate
Policybazaar Insurance Brokers Private Limited
04.2018 - 03.2019
- Research and source potential clients and build long-term relationships with them
- Need Analysis and Suggest policies to the clients as per their requirement
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits and risks of the policy
- Re-assess the policy needs of existing clients after life-changing events
- Fill-out and submit applications, issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
Associate
Policybazaar Insurance Brokers Private Limited
04.2017 - 03.2018
- Research and source potential clients and build long-term relationships with them
- Need Analysis and Suggest policies to the clients as per their requirement
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits and risks of the policy
- Re-assess the policy needs of existing clients after life-changing events
- Fill-out and submit applications, issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
Education
MBA - Sales And Marketing Education
AMITY UNIVERSITY
Bachelor of Commerce - ACCOUNTS AND ECONOMICS
KALINGA UNIVERSITY
High School Diploma - undefined
RSBV SCHOOL
Skills
- Windows 7/8/10
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Team building
Documentation and reporting
Coaching
Performance improvement
Analytical thinking
Disclaimer
I hereby certify that all the information provided here is correct to the best of my knowledge and belief and I promise to abide by all the norms laid down by your esteemed organization.
Personal Information
- Father's Name: Mr. Arun Kumar Verma
- Date of Birth: 01/10/93
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Underwriting Team Leader
Policybazaar Insurance Brokers Private Limited
04.2022 - Current
Team Leader
Policybazaar Insurance Brokers Private Limited
03.2021 - 04.2022
Subject Matter Expert
Policybazaar Insurance Brokers Private Limited
04.2019 - 03.2021
Senior Associate
Policybazaar Insurance Brokers Private Limited
04.2018 - 03.2019
Associate
Policybazaar Insurance Brokers Private Limited
04.2017 - 03.2018
Bachelor of Commerce - ACCOUNTS AND ECONOMICS
KALINGA UNIVERSITY
High School Diploma - undefined
RSBV SCHOOL
MBA - Sales And Marketing Education
AMITY UNIVERSITY
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