AVINASH VIKAS KAMBLE
Pune
Summary
Team Leader in a leading IT company in Pune primarily working in Administrative roles & possesing multi-industry exposure with 5 years of experience in IT, Support & Administration functions
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Annual Maintenance Contract
Team Computers (Client KSB Pumps)
Pune
01.2025 - Current
- Leading team with 30 members with 99.8% SLA Achievement.
- Escalation Management
- Backup Engineer arrangement
- having knowledge about Manage Engine/SeriveNow/Sales force/Jira Ticketing tool
- Activity and Task management
- Monthly Deck preparation
- Responsible for resolving IT issues with following systems i. AD Server ii. File server iii. Network Related issue.
- Solving queries in Categories – Connectivity Issue, Gui Installation Issues, Connection Properties, Remote Access Issues, Routine Maintenance, Backup Issues, Transport Movement, Add-On Installation, Basis Support Issues, Any Support Patch Installation, Cloud Connector Installation & Troubleshooting
- Firewall Installation – VPN Configuration, VPN Administration Configuration, VPN User Creation
- Server – Server maintenance, Server Troubleshooting, Daily Server backup, Restoration, Server Image Creation, SAP Server Backup, SQL Server Backup
- Desktops, Laptops maintenance
- Resolution for any Ad-Hoc User queries & providing with complete technical support to both Clients & Internal users
- Asset management & Allocation
- IT Assets Purchase & Vendor coordination's
Sr. Server Administrator (Team Lead)
Acceligize Business Solution
Pune
05.2024 - 01.2025
- Preparing Monthly project report
- Leading team with 5 members with key responsibility to resolve stakeholder IT queries with end-2-end support
- Responsible for resolving IT issues with following systems i. VOIP Server ii. Zimbra Mail server iii. AD
- Solving queries in Categories – Connectivity Issue, Gui Installation Issues, Connection Properties, Remote Access Issues, Routine Maintenance, Backup Issues, Transport Movement, Add-On Installation, Basis Support Issues, Any Support Patch Installation, Cloud Connector Installation & Troubleshooting
- Firewall Installation – VPN Configuration, VPN Administration Configuration, VPN User Creation
- Network – Router installation, Network Administration
- Server – Server maintenance, Server Troubleshooting, Daily Server backup, Restoration, Server Image Creation, SAP Server Backup, SQL Server Backup
- Office 365, G-Suit & Zimbra Mail Administration & License purchasing
- Systems – Biometric Systems, Desktops, Laptops maintenance
- Resolution for any Ad-Hoc User queries & providing with complete technical support to both Clients & Internal users
- Asset management & Allocation
- IT Assets Purchase & Vendor coordination's
Support Administrator (Team Leader)
Crave InfoTech
Pune
06.2022 - 02.2024
- Leading team with 5 members with key responsibility to resolve stakeholder IT queries with end-2-end support
- Responsible for resolving IT issues with following systems i. SAP ii. SMP iii. SAP HANA
- Solving queries in Categories – Connectivity Issue, Gui Installation Issues, Connection Properties, Remote Access Issues, Routine Maintenance, Backup Issues, Transport Movement, Add-On Installation, Basis Support Issues, Any Support Patch Installation, Cloud Connector Installation & Troubleshooting
- Firewall Installation – VPN Configuration, VPN Administration Configuration, VPN User Creation
- Network – Router installation, Network Administration
- Server – Server maintenance, Server Troubleshooting, Daily Server backup, Restoration, Server Image Creation, SAP Server Backup, SQL Server Backup
- Office 365 Administration & License purchasing
- Systems – Biometric Systems, Desktops, Laptops maintenance
- Resolution for any Ad-Hoc User queries & providing with complete technical support to both Clients & Internal users
- Asset management & Allocation
- IT Assets Purchase & Vendor coordinations
- Basic Knowledge of AWS e.g. AWS Portal monitoring, AWS Invoices
Senior Technical Analyst
IBM
Pune
06.2021 - 06.2022
- Leading team of 10 IT engineers who solves client's queries across PAN India
- Resolution of high-priority IT query tickets for Pune location (handling end to end tracking, ticket allocation, timely closing of tickets & TAT time management)
- System configuration as per company IT framework (initial setup of PCs & Laptops of employees)
- Solving IT related problems faced by employees on timely basis
- Complete setup assembly for PCs as per specific company's requirement
- Repairing of Laptops & Computers
Desktop Support Engineer
CONSTACCENT PVT.LTD
Mumbai
07.2018 - 06.2021
- Designation is Service Desk engineer.
- Working on SLA creating tickets, Assigning tickets, problem solving by remotely
- Service Incident support, customer service support.
- AM working on ticketing and tooling software BMC Sales Force.
- McAfee encryption recovery, McAfee password reset, McAfee user add and remove
- Active directory domain ID creation, AD password reset, AD lock unlock user ID
- Solving problems of users laptop and computer
- Printer's installation
Education
BCA -
YCMOU
Pune01.2019
JCHNE+ -
Pune12.2016
HSC -
Maharashtra State Board
Latur04.2013
Skills
- Team Leader
- Driven by challenges
- Strong communication skills
- Persistent in finding solutions
- Passionate and willing to take initiatives
- Proven ability to enhance team efficiency and collaboration through effective leadership
- Strong analytical skills with a proven track record of delivering projects on time
Certification
AWS, EDX & Udemy, Online
Languages
- English, Proficient
- Hindi, Proficient
- Marathi, Native
Timeline
Team Leader Annual Maintenance Contract
Team Computers (Client KSB Pumps)
01.2025 - Current
Sr. Server Administrator (Team Lead)
Acceligize Business Solution
05.2024 - 01.2025
Support Administrator (Team Leader)
Crave InfoTech
06.2022 - 02.2024
Senior Technical Analyst
IBM
06.2021 - 06.2022
Desktop Support Engineer
CONSTACCENT PVT.LTD
07.2018 - 06.2021
BCA -
YCMOU
JCHNE+ -
HSC -
Maharashtra State Board
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