Avinash Goud Kata
Associate Network Admin
Hyderabad
Summary
Results-driven professional skilled in developing and executing strategies that enhance brand visibility and engagement. Excels under pressure and adapts to evolving challenges, aligning initiatives with organizational goals. Leverages innovative solutions to drive business objectives and foster growth in fast-paced environments.
Overview
5
5
Languages
10
10
years of professional experience
Work History
Associate Network Admin
AURO PRO SOFT SYSTEMS PVT LTD
Hyderabad
08.2022 - Current
- Hands-on experience on Zscaler platforms like ZIdentity, ZCC, ZIA, ZPA, ZDX, ZWA, and ZDP.
- Managed Zscaler portals for configuration requirements based on business needs.
- Maintain the Zscaler SSL score, along with the company audit score, for all the Zscaler rules and policies.
- Troubleshoot L1, L2, and L3 access issues on ZCC, ZPA, and ZIA issues.
- Documented Zscaler security procedures and policies for compliance and training purposes.
- Documented daily operations and contributed to process improvement discussions regularly.
- Created project timelines and deliverables to meet organizational goals.
- Documented daily operations and contributed to process improvement discussions to enhance workflow.
- Configure Cisco Catalyst switches and wireless devices, and I provide L2 support for firewalls like Check Point and FortiGate for SD-WAN solutions.
Senior Process Associate
Accenture Solutions Private Limited
Hyderabad, India
06.2016 - 02.2022
- Debug and triage bugs on organizational tools to support customers in delivering smooth business operations.
- Validated defect severities, made necessary changes, finalized defect statuses, and allocated resources to assign failing test cases to experts for debugging.
- Reviewed and assigned user-reported bugs across multiple Uber apps.
- We validate the severities of the defects, make changes as per company needs, finalize the status of the defects, and assign resources. The end goal of the team is to allocate a failing test case to an expert for further debugging and corrective action.
- To review and assign bugs raised by users on different Uber apps.
- Ensured timely resolution of all bugs within SLA.
- Managed projects involving debugging and triaging within the Advance Technology Group, focusing on automated vehicle map creation and map-making processes.
- Utilized various tools such as Polaris, Nova, Ares, and the labeling platform to enhance project efficiency and support team objectives.
- Maintain up-to-date knowledge of policies, statutory requirements.
- Achievements: Client appraisals for delivering quality work, and received an opportunity to relocate to the Bangalore location for process support.
- Independently managed project tasks while effectively coordinating support functions with team members to ensure collaboration and success.
- Participated in on-call shifts on holidays and weekends in case of business emergencies.
Education
B.Tech - Mechanical Engineering
Nishitha College of Engineering & Technology
Lemoor(V), Kandukur(M)07-2015
MPC - Intermediate Education
Narayana Junior College
Dilsukhnagar, Hyderabad03-2011
Board Of Secondary Education(SSC) - Secondary Education
Howard Model High School
Ashok Nagar, Hyderabad03-2009
Skills
Zscaler VPN configuration
Network security protocols
Data loss prevention
Configuration of network devices
Troubleshooting network issues
LAN connectivity analysis
Technical troubleshooting
URL vulnerability assessment
Network documentation
LAN/WAN diagramming
Project management coordination
Project multitasking
Remote collaboration
Cross-functional collaboration
User support
Effective problem resolution
Additional Information
Father's Name: Kata Venkatesh Goud
Date of Birth: 09/04/1992
Nationality: Indian
Interests
Playing cricket, Table tennis, Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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DISCLAIMER
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Associate Network Admin
AURO PRO SOFT SYSTEMS PVT LTD
08.2022 - Current
Senior Process Associate
Accenture Solutions Private Limited
06.2016 - 02.2022
B.Tech - Mechanical Engineering
Nishitha College of Engineering & Technology
MPC - Intermediate Education
Narayana Junior College
Board Of Secondary Education(SSC) - Secondary Education
Howard Model High School