Avinash Krishna Ram
Hyderabad
Summary
Dynamic Assistant Manager at IDFC FIRST BANK with expertise in retail liability products and a strong background in software development. Proven ability to enhance customer satisfaction through tailored solutions and process automation. Skilled in Java and troubleshooting, I excel in cross-functional collaboration and driving product upgrades to meet business needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
IDFC FIRST BANK
Hyderabad
09.2023 - Current
- In-depth Knowledge of Retail Liability Products: Strong understanding of retail liability offerings, including savings accounts, current accounts, fixed deposits, and recurring deposits at IDFC First Bank, with a focus on customer-centric solutions.
- Technical Problem-Solving & Process Automation: Leveraging my developer background to streamline and automate internal processes related to retail liability products, improving efficiency and reducing manual errors.
- Technical Support & Issue Resolution: Hands-on experience in resolving both customer queries and technical issues related to retail liability products, leveraging problem-solving skills developed as a full-stack developer.
- Customer-Centric Approach: Able to translate customer needs into tailored solutions, with a deep understanding of retail liability products to improve customer satisfaction and loyalty.
- Cross-Functional Collaboration: Experience working with tech, sales, operations, and marketing teams to ensure smooth deployment and ongoing management of retail liability products, with a focus on both technical and business outcomes.
- Product Upgrades & Cross-Selling: Actively identifying opportunities for product upgrades and cross-selling based on customer data, supported by insights from technical systems and analytics.
Associate Product Engineer
Temenos India Pvt. Ltd
Hyderabad
03.2022 - 08.2023
- In my role as a Developer, I've been instrumental in conceptualizing and crafting software applications tailored to meet the organization's specific business needs. This encompassed comprehensive development, including both the front-end and back-end, leveraging Java-based technologies alongside React.js.
- I've crafted code that's clean, maintainable, and efficient, aligning with industry best practices and coding standards. I've prioritized thorough documentation, ensuring the code's clarity and ease of comprehension for fellow developers.
- I've effectively identified and resolved issues encountered throughout the development, testing, and production stages of applications. Collaborating closely with fellow developers, testers, and system administrators, I've contributed to the identification and resolution of various issues within the project lifecycle.
- Conducted comprehensive testing and debugging using tools like Selenium, ensuring high-quality, bug-free code and optimal performance of web applications across various browsers and devices.
- Managing day-to-day issues through incident ticketing systems like JIRA, addressing concerns raised by support teams as part of regular operations.
- Providing L2 support to the clients.
Intern
SUTHERLAND
Chennai
08.2020 - 05.2021
- Proficiency in handling customer inquiries, resolving issues, and providing support, showcasing strong communication and problem-solving abilities.
- Experience working in a team environment, collaborating with colleagues to achieve shared goals and deliverables.
- Demonstrated professionalism in handling confidential information, adhering to company policies, and maintaining a positive work ethic.
- Emphasize your ability to learn quickly and apply new concepts or skills, showcasing your willingness to adapt and grow.
Education
B.Tech - Electronics and Communication
Bharath University
Chennai01.2022
Intermediate -
Narayana Jr. College
Hyderabad01.2018
High School -
MNR High School
Hyderabad01.2016
Skills
- Software development
- Debugging
- HTML and CSS
- Eclipse
- Java
- sql workbench
- Postman
- Troubleshooting
Projects
Retail Liabilities/ TCS BaNCS, IDFC First Bank utilizes TCS BaNCS as its core banking solution. Implemented in October 2015, this system integrates various banking functions, including core banking, loan origination, customer relationship management, and master data management, to deliver a comprehensive digital banking experience., TCS BaNCS, CISCO Finnese, Salesforce Dev kit Temenos T24, Comprehensive Core Banking System - Temenos T24 (now Temenos Transact) supports retail, corporate, private, and Islamic banking with features like payments, lending, treasury, and compliance., Visualizer, Kony fabric, Salesforce, Jira, Postman, Eclipse
Hobbies and Interests
Gym Enthusiast
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Assistant Manager
IDFC FIRST BANK
09.2023 - Current
Associate Product Engineer
Temenos India Pvt. Ltd
03.2022 - 08.2023
Intern
SUTHERLAND
08.2020 - 05.2021
B.Tech - Electronics and Communication
Bharath University
Intermediate -
Narayana Jr. College
High School -
MNR High School