Summary
Overview
Work History
Education
Skills
Websites
Projects
Hobbies and Interests
Languages
Disclaimer
Timeline
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Avinash Krishna Ram

Hyderabad

Summary

Dynamic Assistant Manager at IDFC FIRST BANK with expertise in retail liability products and a strong background in software development. Proven ability to enhance customer satisfaction through tailored solutions and process automation. Skilled in Java and troubleshooting, I excel in cross-functional collaboration and driving product upgrades to meet business needs.

Overview

5
5
years of professional experience

Work History

Assistant Manager

IDFC FIRST BANK
Hyderabad
09.2023 - Current
  • In-depth Knowledge of Retail Liability Products: Strong understanding of retail liability offerings, including savings accounts, current accounts, fixed deposits, and recurring deposits at IDFC First Bank, with a focus on customer-centric solutions.
  • Technical Problem-Solving & Process Automation: Leveraging my developer background to streamline and automate internal processes related to retail liability products, improving efficiency and reducing manual errors.
  • Technical Support & Issue Resolution: Hands-on experience in resolving both customer queries and technical issues related to retail liability products, leveraging problem-solving skills developed as a full-stack developer.
  • Customer-Centric Approach: Able to translate customer needs into tailored solutions, with a deep understanding of retail liability products to improve customer satisfaction and loyalty.
  • Cross-Functional Collaboration: Experience working with tech, sales, operations, and marketing teams to ensure smooth deployment and ongoing management of retail liability products, with a focus on both technical and business outcomes.
  • Product Upgrades & Cross-Selling: Actively identifying opportunities for product upgrades and cross-selling based on customer data, supported by insights from technical systems and analytics.

Associate Product Engineer

Temenos India Pvt. Ltd
Hyderabad
03.2022 - 08.2023
  • In my role as a Developer, I've been instrumental in conceptualizing and crafting software applications tailored to meet the organization's specific business needs. This encompassed comprehensive development, including both the front-end and back-end, leveraging Java-based technologies alongside React.js.
  • I've crafted code that's clean, maintainable, and efficient, aligning with industry best practices and coding standards. I've prioritized thorough documentation, ensuring the code's clarity and ease of comprehension for fellow developers.
  • I've effectively identified and resolved issues encountered throughout the development, testing, and production stages of applications. Collaborating closely with fellow developers, testers, and system administrators, I've contributed to the identification and resolution of various issues within the project lifecycle.
  • Conducted comprehensive testing and debugging using tools like Selenium, ensuring high-quality, bug-free code and optimal performance of web applications across various browsers and devices.
  • Managing day-to-day issues through incident ticketing systems like JIRA, addressing concerns raised by support teams as part of regular operations.
  • Providing L2 support to the clients.

Intern

SUTHERLAND
Chennai
08.2020 - 05.2021
  • Proficiency in handling customer inquiries, resolving issues, and providing support, showcasing strong communication and problem-solving abilities.
  • Experience working in a team environment, collaborating with colleagues to achieve shared goals and deliverables.
  • Demonstrated professionalism in handling confidential information, adhering to company policies, and maintaining a positive work ethic.
  • Emphasize your ability to learn quickly and apply new concepts or skills, showcasing your willingness to adapt and grow.

Education

B.Tech - Electronics and Communication

Bharath University
Chennai
01.2022

Intermediate -

Narayana Jr. College
Hyderabad
01.2018

High School -

MNR High School
Hyderabad
01.2016

Skills

  • Software development
  • Debugging
  • HTML and CSS
  • Eclipse
  • Java
  • sql workbench
  • Postman
  • Troubleshooting

Projects

Retail Liabilities/ TCS BaNCS, IDFC First Bank utilizes TCS BaNCS as its core banking solution. Implemented in October 2015, this system integrates various banking functions, including core banking, loan origination, customer relationship management, and master data management, to deliver a comprehensive digital banking experience., TCS BaNCS, CISCO Finnese, Salesforce Dev kit Temenos T24, Comprehensive Core Banking System - Temenos T24 (now Temenos Transact) supports retail, corporate, private, and Islamic banking with features like payments, lending, treasury, and compliance., Visualizer, Kony fabric, Salesforce, Jira, Postman, Eclipse

Hobbies and Interests

Gym Enthusiast

Languages

  • English
  • Hindi
  • Telugu

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Timeline

Assistant Manager

IDFC FIRST BANK
09.2023 - Current

Associate Product Engineer

Temenos India Pvt. Ltd
03.2022 - 08.2023

Intern

SUTHERLAND
08.2020 - 05.2021

B.Tech - Electronics and Communication

Bharath University

Intermediate -

Narayana Jr. College

High School -

MNR High School
Avinash Krishna Ram