AVINASH KUMAR MAHALI

• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Maintained strong knowledge by participating in workshops, conferences, and online education classes.
• Assisted with developing online learning modules for remote learners.
• Resolved any issues raised by participants during the training session in a timely manner.

Conducted training sessions for new hires in crucial roles to enhance efficiency.

• Greeted and assisted customers to foster positive experiences.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Resolved customer complaints promptly and effectively.
• Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
• Drove sales through development of successful promotional strategies and product placement.

• Maintained knowledge of sales and promotions, return policies and security practices.
• Answered incoming telephone calls to provide store, products and services information.
• Provided excellent customer service to clients in person and over the phone.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Utilized CRM systems to track customer interactions and sales opportunities.

• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Developed key customer relationships to increase sales.
• Advised customers on the latest product features and benefits.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Analyzed customer feedback to identify areas of improvement in product offerings.

• Greeted and assisted customers to foster positive experiences.
• Gathered customer feedback to improve sales strategies.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Followed up with customers post-sale for feedback on product satisfaction.

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Monitored staff performance and addressed issues.

• Applied regular updates to accounting database.
• Delivered superior level of customer service to small business clients.
• Reduced audit fees by bringing audit processes in-house.
• Performed account analysis on balance sheet accounts.
• Checked figures and postings for correct entry and proper codes.
• Analyzed balance sheets for mistakes and inaccuracies.