AVINASH KUMAR SHARMA
Associate Project Manager
Allahabad
Summary
Certified PRINCE2 PRACTITIONER having an experience of 4 years in Project Management(PMO), Service Management & Service Desk Operations. Having significant experience in working with diverse portfolio of clients from various industries in Cyber Security Operation, Governance, Risk and Compliance, Quality Assurance and Audit. An exuberant, adaptable management professional with demonstrated experience in Program Management, Stakeholder Management, Vendor Management and handling timely delivery of multiple projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Technologies
Lucknow
06.2020 - Current
- As a part of Governance, Risk and Compliance (GRC) working with cross-functional teams ensuring compliance is met across India and Global regions
- Identify project delivery issues and risks, assist with mitigation strategies and escalate where necessary
- Maintaining Risk registers, Quality registers along with Project plans for various service tracks
- Develop, publish, and present reports/dashboards to Leadership highlighting project status, success, and area of improvement
- Interacting with Vendors and coordinating for planned sessions with Leadership to track the progress made under service undertaken
- Designing and documenting business/functional processes and requirements using standard methodologies and tools
- Working closely with stakeholders and Change management team to identify impacts to business and system processes as a result of application change
- Conducting end to end follow up and support to various tracks as Change
- Coordinator for Security Domain under Change Management
- Coordinating and supporting Service tracks in providing Root Cause Analysis(RCA) with CA(Corrective Action) and PA( Preventive Action) under Incident Management
- Worked with HCL consulting vendors such as Deloitte,KPMG ensuring seamless delivery of targets/milestones
- Worked on Enterprise Security Architecture framework for HCL to create end-to- end traceability for all security components with business objectives ensuring technology solutions are aligned with enterprise architecture
- Worked on designing KPIs, policies, process, guidelines and Standard Operating
- Procedures for critical business and support functions for the organization
- Under Quality assurance maintaining Privilege Entitlement capturing details like access controlwith rights and publishing the same on Monthly basis
- For administrating the health Checkup of various services publishing Capacity
- Planning report underlying the threshold breach and capturing corrective actions under same.
Management Trainee
Genpact India Pvt Ltd
Bangalore
11.2019 - 06.2020
- Leading service improvement plans for various services in department
- In order to streamline Compliance, preparing weekly Dashboard capturing performance Scorecard with detailed analysis reflecting the process- gaps
- Assisting Quality team to prepare synthesis against benchmark and presenting the same to
- Leadership
- Develop, publish, and present reports/dashboards to Leadership highlighting project status, success, and area of improvement
- Interacting with Vendors and coordinating for planned sessions with Leadership to track the progress made under service undertaken
- Designing and documenting business/functional processes and requirements using standard methodologies and tools
- Gathering information of Major issues reported and maintaining RCA documents
- Track and investigate the major drawbacks in the process
- Tracking engineer performance over data provided by MIS.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Identified project scopes, constraints, risks and deadlines.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
Analyst
HCL Technologies
Lucknow
12.2016 - 10.2019
- Working closely with stakeholders and Change management team to identify impacts to business and system processes as a result of application change
- Conducting end to end follow up and support to various tracks as Change Coordinator for Service Desk under Change Management
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Developed and initiated projects, managed costs and monitored performance.
Support Engineer
Little Fish Global Technologies
Gurgaon
09.2015 - 11.2016
- Acting as guide for technology related requests and issues
- Co-coordinating with various tracks via Technical Bridge and facilitating them as and when required
- Gathering information of Major issues reported and maintaining RCA documents
- Track and investigate the major drawbacks in the process
- Tracking engineer performance over data provided by MIS
- Fetching daily reports and monitoring daily performance
- Monitoring and analysis of remedy data and providing the remedial solution for the pending cases for more than SLA period
- Preparing data for response and resolution SLA for monitoring purposes
- People management and leave management of engineers reporting in shift
- Monitoring sapience and ACT hours of the team and maintain the optimum records
- Creation of APSE ID on Lotus Domino server and access to respective groups
- Creation of phone extension and voice mailbox on AVAVYA Site Administration
- SAP Configuration and installation with assigning parameters to users with defined roles
- Providing telephonic support to users for user account management and other issues
- Account management and configuration of MS Lync, Outlook, Live meeting, WebEx audio and WebEx video.
Junior Engineer Product Support
HCL Technologies
Noida
10.2014 - 08.2015
- Acting as First point of contact for technology related requests and issues
- Co-coordinating with various tracks via Technical Bridge and facilitating them as and when required
- Creation and management of users account and mailboxes, share folders permission and Access in
- Active Directory and Exchange 2003
- Providing telephonic support to users for user account management and other issues.
Education
B. Tech - Electrical and Electronics
United College of Engineering And Research
2015
12th - Science
CBSE board) from Bal Bharti School
2008
Skills
- SKILLSET
- PROJECT MANAGEMENT
- GOVERNANCE, RISK & COMPLIANCE
- QUALITY ASSURANCE/AUDIT
- VENDOR MANAGEMENT
- DATA ANALYSIS
- INCIDENT MANAGEMENT
- CHANGE MANAGEMENT
- PROBLEM MANAGEMENT
- INVENTORY MANAGEMENT
- TOOLS PROFICIENCY
- MS EXCEL
- MS POWERPOINT
- MS WORD
- MS SHAREPOINT
- Knowledge of Business Operations
- Data analysis
- Trend forecasting
- Competitive analysis
- Business process mapping
Accomplishments
- Won the “Contributor Award “ from Service Desk vertical for Broadcom Project Onboarding
- Won the Best Employee Award From Service Desk team for seamless delivery and achieving targets
- Won best performer award consistently for 6 months from client (British Telecom) in HCL Bserv.
Certification
PRINCE2 FOUNDATION & PRACTITIONER 2017
ITIL v4 Foundation Certified
AZ-104 Certified on Cloud Methodology
CyberArk Security Certification
Affiliations
- ITIL v4 Foundation Certification
- Prince 2 Foundation and Practitioner
- AZ 104/304 Azure Certification
- Cyber Ark Security Certification'
- ITIL v4 Intermediate Direct, Plan and Improve
Languages
Hindi
Native language
English
Proficient
C2
French
Elementary
A2
Timeline
Senior Analyst
HCL Technologies
06.2020 - Current
Management Trainee
Genpact India Pvt Ltd
11.2019 - 06.2020
Analyst
HCL Technologies
12.2016 - 10.2019
Support Engineer
Little Fish Global Technologies
09.2015 - 11.2016
Junior Engineer Product Support
HCL Technologies
10.2014 - 08.2015
B. Tech - Electrical and Electronics
United College of Engineering And Research
12th - Science
CBSE board) from Bal Bharti School
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