Avin Prithesh Sequeira
Mangaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Executive
SM2 infotech( Client-C5i)
Bangalore
03.2022 - Current
- Designed standardized employee development processes to expedite onboarding and verify skills and competencies among new personnel.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
- Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements.
- Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
- Evaluated organization's technology to recommend upgrades for hardware and software.
Technician
Manframe Computers Pvt Ltd
Mangaluru
04.2017 - 03.2019
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Communicated directly with OEM vendors for defective parts return.
- Inspected and validated repairs before delivery.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
BCA - Computer Application And Hardware
Sacred Heart College
Madanthyar01-2017
Computer Hardware & Networking - Computer Installation And Repair Technology
Manframe Computers
MangaloreSkills
- Security optimization
- Performance Improvement
- Business development support
- Requirements Analysis
- User Support
- Software licenses and patches
Accomplishments
- Extra Mile Award-2022
- Extra Mile Award-2023
Languages
English
First Language
kannada
Advanced (C1)
C1
Konkani
Advanced (C1)
C1
Tulu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
. Computer Chiplevel Repair
Timeline
IT Executive
SM2 infotech( Client-C5i)
03.2022 - Current
Technician
Manframe Computers Pvt Ltd
04.2017 - 03.2019
BCA - Computer Application And Hardware
Sacred Heart College
Computer Hardware & Networking - Computer Installation And Repair Technology
Manframe Computers
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