Aviraj Kumar
Customer Service Executive
Muzaffarpur,BR
Summary
Dynamic Customer Service Executive with proven expertise in enhancing travel experiences and operational efficiency at Ai Airport Services Limited. Excelled in baggage handling and customer relationship management, significantly improving passenger satisfaction. Skilled in check-in procedures and issue escalation, ensuring compliance with safety protocols and seamless coordination across teams.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Executive
Ai Airport Services Limited
08.2022 - Current
- Responsible for coordinating aircraft arrival and departure activities, including baggage handling, check-in processes, and boarding procedures.
- Responsible for ensuring compliance with safety and security regulations, and conducting pre-flight and post-flight inspections.
- Responsible for assisting passengers with boarding, deplaning, and resolving inquiries to enhance the overall travel experience.
- Responsible for collaborating with various teams, including cabin crew, pilots, and maintenance staff, to ensure smooth operations.
- Responsible for managing and resolving issues related to baggage, delays, and customer concerns in a timely and professional manner.
Education
Bachelor of Commerce - Financial Accounting
B.R.B College
Samastipur, India 04.2001 -
Skills
Check-in procedures ( Go now , Altea )
Visa procedures
Boarding gate procedure
Miss handle baggage procedure ( World tracer , Baggage tracing system)
Customer Relationship Management
Issue Escalation
Payment management
Timeline
Customer Service Executive
Ai Airport Services Limited
08.2022 - Current
Bachelor of Commerce - Financial Accounting
B.R.B College
04.2001 -
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