AVIRAL MISHRA
Lucknow
Summary
Experienced QA Manager with over 11 years in IT,
specializing in leading large-scale functional and
regression testing initiatives across global teams.
Proven track record of driving quality improvements
and achieving 100% client satisfaction in complex
ServiceNow and Salesforce environments. Expertise
in test strategy development, cross-functional team
leadership, and process automation using
ServiceNow ATF & Python Automation. Committed to
delivering high-quality software solutions through
agile practices and robust test management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agile QA Manager
Tata Consultancy Services Ltd
05.2023 - Current
- Working as Test Manager for Functional Testing of ServiceNow application(ITSM, CMDB,CSM) along with Integration of other systems like SAP.
- Experience in Automating and driving the team to automate features of ServiceNow using ServiceNow ATF application for the regression pack
- Implemented Risk based testing approach in Regression pack for a robust testing
- Implemented Test Management 2.0 module of SNOW for writing and documenting test cases as part of Functional/Regression Testing.
- Oversaw budgeting, resource allocation, and risk management activities for all QA-related projects in the organization.
- Reduced defects in production with thorough regression testing and identification of root causes.
Test Manager
Tata Consultancy Services Ltd
04.2021 - 04.2023
- Worked as Test Manager for Manual/Functional Testing of Salesforce application along with Integration of other systems.
- Successfully led team of 11 members for Regression testing campaign for 17 countries for Front Office module in Salesforce.
- Conducted RCA of defects from UAT and rejected defects from SIT and Regression.
- Achieved Customer satisfaction of 100% for successful regression campaign for 2 years
QA analyst
Tata Consultancy Services Ltd
05.2018 - 04.2021
- Worked as QA Analyst for PSFT HRMS and Oracle cloud Applications
- Developed and maintained quality assurance procedure documentation by designing Test case tracker from FDDs and TDDs.
- Driving Defect triages to get faster resolution of the open defects and minimize blockers
- Played a key role in integration testing of financial entities like Customer, Supplier, Billing, Lockbox files AR and AP modules to Oracle Cloud from On-Prem Applications
Systems Engineer
Tata Consultancy Services Ltd
06.2016 - 04.2018
- It involved Testing of NetApp Storage Based Operating System Data ONTAP including scripts fixing on perl and python. Worked mainly on areas of SAN, Snapmirror, Snapvault, Tape Backup.
- Handling the module Data Protection Group (DPG) compromising of Asynchronous data recovery (ADR), Vault & TAPE which is based on Snapshot technology and NDMP tape Backup and SMTape.
- Handled automated testing of Storage Area Network(SAN) involving ISCSI, FCP, FCoE, Zoning, Lun lgroup Mapping.
Support Engineer
Tata Consultancy Services
02.2014 - 05.2016
- The Project involved L2 support for in the areas such as Billing BSCS, Mediation, DWH, POS, HPSA.
- It involves operational, monitoring activities which include developing shell scripts, analysis of the issues for L2 support and solving the Incidents raised by different teams.
- Regular sanity checks of collection and processing servers so that there shall not be any revenue loss in Billing.
Education
B.Tech/B.E. - Electrical and Electronics
NORTHEN INDIA INSTITUTE OF TECHNOLOGY
01.2013
12th - English
CISCE(ICSE/ISC)
01.2009
10th - English
CISCE(ICSE/ISC)
01.2007
Skills
- Software Testing- Regression, SIT
- Automation Testing- PYTEST & ATF(Automation Test Framework)
- Test Manager
- API Testing
- Test Planning
- Servicenow Administration
- Scrum Methodology
- Scrum Master And Quality Assurance Lead
- JIRA
Certification
- ISTQB Certified Foundation Level Certification
- Agile Way Of Working E2
- PyTest Selenium- E1
- PSM2 Professional Scrum Master
- ServiceNow Admin Certification
- ISTQB Test Manager Training
- Functional Testing E3
- Testing Concepts And Methodology E3
- Test Management- E3
Languages
English
Hindi
Timeline
Agile QA Manager
Tata Consultancy Services Ltd
05.2023 - Current
Test Manager
Tata Consultancy Services Ltd
04.2021 - 04.2023
QA analyst
Tata Consultancy Services Ltd
05.2018 - 04.2021
Systems Engineer
Tata Consultancy Services Ltd
06.2016 - 04.2018
Support Engineer
Tata Consultancy Services
02.2014 - 05.2016
12th - English
CISCE(ICSE/ISC)
10th - English
CISCE(ICSE/ISC)
B.Tech/B.E. - Electrical and Electronics
NORTHEN INDIA INSTITUTE OF TECHNOLOGY
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