Aviral Singh

MANUAL TESTER:

As a member of manual testing team at Wipro, Team was responsible for all stages of software testing cycle variety of company software solutions eg. Banking UI’s etc. Working on the Agile SCRUM and KANBAN methodology of Software Development and Testing, I am fully aware of different steps of Scrum like Epic, User Story, Grooming and Sprints.

· Good knowledge of Software testing life cycle (STLC)

· Actively participated in all QA and testing activities during UAT and PROD SDLC.

· Actively participated in Functional and GUI Testing.

· Created Test Cases as per business requirement and executed them.

· Tested Applications compatibility on different browser versions (IE, Firefox, Chrome).

· Prepared Test Reports and submitted bug findings to JIRA tracking system.

· Involved in defect reporting, defect tracking and defect reproducing.

· Interacted with developers, Business & Management Teams and End Users.

CYBER RISK AND SERVICES ANALYST :

ALARM MONITORING AND APPLICATION ASSURANCE:

· The role is responsible for alarm monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.Produce activities and workflow documentation for Change, Incident and Problem.

· Analyzes applications to identify risks, vulnerabilities and security issues.

· IT Operations experience with demonstrable skills in measuring, analyzing, and improving service process.

· Good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

· Strong interpersonal skills, including collaboration and analytic thinking.

· Exceptional communication skills and experience interacting with all levels of organization.

· Meeting and improving established service delivery SLA’s.

· Worked on Servicenow ticketing cloud based platform designed on the basis of ITIL guidelines and using it to service-orientation toward the tasks, activities, and processes.

CHANGE RECONCILATION:

· Worked on Change reconciliation under VOICE BUILD MAINTENANCE ( VBM process ) and reconciling changes to maintain and verify different inventories such as CSI and Netinfo.