Aviral Singh Tomer
L2 Support Engineer/Relationship manager/Business Listing coordinator/Operations executive
Hyderabad
Summary
Experienced L2 Support Engineer with 3 years in customer support supervisory roles. Adept at mentoring teams, boosting morale through effective communication and positive feedback, and managing customer issues and competing priorities. Successfully launched over 4000 businesses on Google and Bing Maps. Seeking a challenging role in a reputable organization to further develop my skills and expertise.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
L2 Support Engineer
Neel Blue Technologies
03.2024 - Current
- Install, maintain, repair, and replace security cameras, computer networks, and other surveillance equipment.
- Assist on-site technicians and installers.
- Monitor surveillance equipment for malfunctions.
- Record events and store footage digitally.
- Operate computer systems to monitor camera feeds.
- Ensure accuracy and detail in reports.
- Raise tickets for the problems raised by the L1 support team.
- Monitor the suspicious activity on the job site and take the alarms which needs assistance of PD of different regions of US.
Customer Relationship Manager
98th Percentile
07.2023 - 01.2024
- Engage with customers and partners at various levels.
- Manage customer calls efficiently following established procedures and guidelines.
- Address and resolve customer queries and complaints promptly.
- Maintain accurate records of customer interactions and process accounts.
- Provide complete and accurate information using appropriate tools.
- Identify customer needs to ensure satisfaction.
- Build trust and sustainable relationships through open communication.
- Adapt to changing environments flexibly.
Business Listing Coordinator
Reputation
10.2020 - 03.2023
- Review client data and prepare master spreadsheets for claim listings.
- Contact review sites for verification or to report issues.
- Verify and update content via the Business Listings Dashboard.
- Provide progress feedback to the Customer Success team and participate in client calls.
- Suggest improvements to the Product Team.
- Perform additional duties as assigned.
Operations Executive
Tata Business Support Services
02.2019 - 09.2019
- Coordinate operations strategically, aligning resources with objectives.
- Build and strengthen relationships across leadership areas to align revenue and operational plans.
- Apply problem-solving, process development, and strategic implementation skills.
- Collaborate on operational tasks to achieve common goals.
- Implement process improvements to optimize efficiency and drive company growth.
Education
High School Diploma -
Kendriya Vidyalaya No.1 AFA
Air Force Academy Dundigal 01.2009 - 01.2010
Batchelor of Technology - Computer Science
Mewar University
Rajasthan (Gangrar) 03.2013 - 07.2017
Intermediate - MPC
Jamia Urdu Aligarh
01.2011 - 01.2012
Skills
PERSONAL STRENGTHS
Adaptive
Industrious
Quick Learner
With Smart Working Ideology
ACOMPLISHMENTS
Onboarded more than 100
Clients on reputation
Dashboard
Accomplishments
- Communicated with upper management to develop strategic operational goals.
- Monitored performance of internal and external service providers.
- Maintained a productive workplace environment.
- Managed approvals and notifications efficiently.
- Reviewed client data and prepared master spreadsheets for claim listings.
- Contacted review sites for verification and issue reporting.
- Verified and updated content via the Business Listings Dashboard.
- Provided feedback to Customer Success and Product Teams to improve processes and functionality.
Timeline
L2 Support Engineer
Neel Blue Technologies
03.2024 - Current
Customer Relationship Manager
98th Percentile
07.2023 - 01.2024
Business Listing Coordinator
Reputation
10.2020 - 03.2023
Operations Executive
Tata Business Support Services
02.2019 - 09.2019
Batchelor of Technology - Computer Science
Mewar University
03.2013 - 07.2017
Intermediate - MPC
Jamia Urdu Aligarh
01.2011 - 01.2012
High School Diploma -
Kendriya Vidyalaya No.1 AFA
01.2009 - 01.2010
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