Avisek Mukhopadhyay

Have worked in the rollouts for various large retail organizations. I have deployed end to end solutions for ERP using Microsoft Dynamic 365, revamp of digital and ecommerce platforms using Sales Force Commerce Cloud, Salesforce Marketing Cloud and Sales Force Consumer Service. Have used Jira, MS Excel and Devops for tracking projects and progress.

• Developed and initiated projects, managed costs, and monitored performance.

Few key tasks of my roles are:

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Developed and initiated projects, managed costs and monitored performance.
• Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Have managed project in Waterfall as well as Hybrid Model.
• Identified plans and resources required to meet project goals and objectives.

I was working as an Advisory Consultant for implementation of ServiceNow IT Service Management, IT Asset Management and IT Operations Management. My role as an Advisory consultant contains 60% project management and 40% consulting.

Some of the key tasks of my roles were:

• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Planned and executed meetings to connect organizational representatives, community members and clients.
• Trained and developed personnel to use new changes and portals.

• 3rd July 2020) Infibeam, Bengaluru, Karnataka (https://www.ia.ooo/) My task was to configure and customize the existing ecommerce platform as per client requirements.
• This included customization of business rules governing the platform, the category management, the buyer seller registration, the market place sanitization and search parameter reworking, voc implementation and various other support tasks related to this., Identified system needs and designed processes to support business requirements.
• Prioritized platform upgrades, considering both long-term and short- term return on investment (ROI) potential to maximize spending impact.
• Performed program research and analyzed data collection to develop cost estimates and budgets.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Prioritized roadmap in order to achieve product goals and metrics.
• Improved success of program by making proactive adjustments to operations.

• 13th April 2019) Think Link Supply Chain Services, Gurgaon, Harayana (http://www.thinklink-scs.com/) My task was to implement ware house automation systems (both hardware and software) used, along with designing process to improve efficiency of ware house operations.
• The skills required to fulfill the tasks were :.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Streamlined Picking processes to cut downtime and optimize employee productivity.
• Identified Business Issues and presented project scopes to stake holders, proposing timelines, budgets and specifications.
• Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
• Managed benchmarks, product demonstrations and testimonials for performance evaluation.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.

I had worked on warehouse management system implementation provided by Infor SCE 10.3. These implementations have been mostly in retail and 3PL industries. I have worked on warehouse automation projects such as put to light, pick to light, sorter implementation, voice picking, logistic management system.

Few key tasks of my roles was:

• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Determined proper methodologies and procedures to use based upon project specifications.
• Developed, configured and tested applications for accurate alignment with project standards.
• Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.

• 27th Oct 2017) Vinculum, Noida, Uttar Pradesh (https://www.vinculumgroup.com/) I have worked on warehouse management system implementation provided by Infor SCE 10.3.
• These implementations have been mostly in retail and 3PL industries.
• I have worked on warehouse automation projects such as put to light, pick to light, sorter implementation, voice picking, logistic management system., The skills required to fulfill the tasks were :.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Documented business processes and analyzed procedures to align with changing business needs.
• Established online configuration knowledge base to support functionality by developing robust system application overview.
• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
• Gurgaon, Harayana (https://shadowfax.in/) I worked on the implementation of the first mile and last mile solutions along with the implementation of processes in delivery centers.
• Shadowfax had its own First Mile and Last-mile delivery services which included eCommerce deliveries, Food Deliveries, Credit Card Deliveries, etc.
• The skills required to fulfill the tasks were :.
• Drafted monthly and daily on company financial and operational metrics to assess successes and account for deficiencies using advanced excel spread sheet.
• Evaluated sales and order fulfilled data and trends to understand competitive environments and assess current strategies.
• Developed database objects, including tables, views and materialized views using SQL.
• Participated in requirements meetings and data mapping sessions to understand business needs.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Worked to develop web- based solutions and applications.
• Also as part of support and enhancements.
• The skills required to fulfill the tasks were :.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Conducted regression testing, analyzed results and submitted observations to development team.
• Collaborated with the business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.