Cooking
Avisha Choudhary
Enterprise Customer Success Manager
Bengaluru
Summary
With over 8 years of experience in Customer Success, I am a driven and adaptable professional passionate about building strong, long-term partnerships. I specialize in aligning customer needs with product value, driving adoption, and delivering measurable business outcomes. My expertise includes managing complex enterprise portfolios, resolving challenges proactively, and ensuring strategic goals are met. I thrive on turning customers into advocates, owning renewal conversations, and identifying expansion opportunities to maximize long-term growth and retention.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Enterprise Customer Success Manager
Rocketium
11.2021 - Current
- Lead strategic partnerships with global enterprise customers, managing a $2M+ portfolio with 110% NRR and 96% GRR
- Own all renewals and expansion strategy, identifying growth opportunities and driving upsells
- Mentor and guide a team of Customer Success Managers, fostering performance, collaboration, and best practices
- Implement tailored success plans aligned to business outcomes and customer goals
- Conduct QBRs/EBRs with senior stakeholders to showcase ROI and influence retention
- Drive product adoption, satisfaction, and advocacy—contributing to positive NPS and over 20 G2 reviews
- Collaborate with Product to share customer insights and prioritize feature development
- Work closely with Marketing to build customer case studies and amplify success stories
- Strengthen key relationships through regular executive alignment and in-person engagements
Sr. Customer Success Manager
Rocketium
07.2022 - 01.2024
- Managed large enterprise accounts independently, owning strategic relationships and success outcomes
- Led cross-functional customer projects with the Product team to support enterprise needs
- Owned and delivered QBRs with senior stakeholders to align on goals and value
- Drove G2 review generation and improved NPS by focusing on customer satisfaction
- Monitored usage metrics to track health and trigger proactive engagement
- Took ownership of renewal cycles and generated expansion opportunities
Customer Success Manager
Rocketium
11.2021 - 07.2022
- Owned end-to-end customer lifecycle from pilot to retention and value realization
- Drove product adoption through training, support, and use-case enablement
- Collaborated with Account Managers on renewals and upsells using usage insights
- Built customer success plans aligned to business goals and KPIs
- Ensured retention by driving consistent value delivery and stakeholder engagement
Customer Success Manager
iZooto
04.2017 - 11.2021
- Managed active communication with customers, fostering positive relationships and ensuring satisfaction
- Assisted with product integration and provided guidance to optimize platform usage
- Shared customer feedback with the Product team to inform feature development
- Supported customers during platform updates, ensuring smooth transitions
- Monitored customer health metrics, identifying at-risk accounts and reducing churn
- Collaborated with cross-functional teams to address customer needs and goals
- Conducted workshops and training to ensure customers receive ROI
Business Development Executive
Rovers Digital Media
10.2016 - 03.2017
- Onboarded potential direct clients, expanding the customer base
- Analyzed daily tasks to optimize client requirements, including installs, KPIs, and revenue growth
- Collaborated with the publisher team to meet requirements, such as new creatives
- Managed payment follow-ups for delivered campaigns and identified upsell opportunities
- Stayed updated on industry trends and the latest campaigns to inform strategy
Education
MBA -
Lovely Professional University
04.2014 - 05.2016
B.com (Hons) - undefined
Lovely Professional University
04.2011 - 05.2014
Skills
- Project Management
- Account Management
- QBR Leadership
- Cross-Functional Collaboration
- Product Adoption Strategy
- NRR Strategy
Interests
Travelling
Timeline
Sr. Customer Success Manager
Rocketium
07.2022 - 01.2024
Customer Success Manager
Rocketium
11.2021 - 07.2022
Enterprise Customer Success Manager
Rocketium
11.2021 - Current
Customer Success Manager
iZooto
04.2017 - 11.2021
Business Development Executive
Rovers Digital Media
10.2016 - 03.2017
MBA -
Lovely Professional University
04.2014 - 05.2016
B.com (Hons) - undefined
Lovely Professional University
04.2011 - 05.2014
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