AVISHEK DASH

Work History

Co-Founder

Eduinx.com

12.2023 - Current

Leading Eduinx as the Co-Founder is a rewarding and challenging experience that involves wearing multiple hats daily
Whether it's refining our business model, identifying growth opportunities, or brainstorming with the leadership team, the goal is to ensure Eduinx stays ahead in the fast-evolving EdTech landscape.
Team Collaboration: A significant part of my day is spent collaborating with various teams-be it product development, marketing, sales, or operations
I believe in an open-door policy and enjoy fostering a culture where everyone feels empowered to share ideas and innovate.
Mentorship & Guidance: As a leader, mentoring is crucial
I dedicate time daily to guide my team members, especially our emerging leaders, helping them navigate challenges and grow in their roles
Seeing their development is one of the most fulfilling aspects of my role.
Client & Partner Engagements: I prioritize building and nurturing relationships with our clients and partners
Regular check-ins, understanding their evolving needs, and ensuring we deliver value are key to our sustained success.
Product & Service Innovation: Continuous improvement and innovation are at the heart of what we do
I work closely with our R&D and curriculum teams to explore new technologies, like Generative AI, to integrate into our offerings and keep our programs cutting-edge.
Evening Reviews & Reflection: My day often ends with a review of our progress against set goals
It's a time for reflection-what went well, what didn't, and how we can improve
These insights are critical for our continuous growth and success.
Every day at Eduinx brings new challenges and opportunities, and I'm grateful to lead a team that is as passionate about education and technology as I am.
Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Conducted target market research to scope out industry competition and identify advantageous trends.
Secured lucrative partnerships by establishing strong relationships with key industry players.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.

Head of Business Development - B2C

qwikskills

01.2023 - 11.2023

Devise new strategic plans and policies to bring visions to reality, including setting clear aims and objectives and comprehending the upcoming expectations for business growth in the short and long run.
Manage the sales function and work closely with the Founder to achieve the company's vision
Transform the sales function by building inside sales, enterprise sales and SME sales units for growing market leadership across customer segments.
Strategize and execute physical sales, driven by automation of outreach, negotiation and onboarding processes.
Develop, launch, and improve pricing policies for all products using data
Maximize salesperson efficiency & output through mentoring & counselling.
Implement processes to build customer personas & segmented targeting to maximize conversions.
Work with multiple Fintech partners like Propelled, Neev, Credence to streamline the finance process for the max loan approval.
Implement deep tech tools like Lead Square, MCube, Sales force, Cloud agent for improving customer and salesperson experience.
Expanded company presence in new markets by identifying opportunities and establishing partnerships.
Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
Increased revenue by developing and implementing strategic business development plans.
Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
Implemented sales strategies, leading to increased market share and overall growth.
Conducted market research to identify emerging trends and adjust business strategy accordingly.
Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Head of Sales

GeekLurn

02.2022 - 01.2023

Devise new strategic plans and policies to bring visions to reality, including setting clear aims and objectives and comprehending the upcoming expectations for business growth in the short and long run.
Steer the sales functions and operational metrics, delivering regular insights to the business, and delivering techniques to improve the funnel performance for sales management.
Manage the sales function and work closely with the Founder to achieve the company's vision
Transform the sales function by building inside sales, enterprise sales and SME sales units for growing market leadership across customer segments.
Function closely with the Marketing team and brought CPL from Rs 310 to Rs 91 in 6 months of time.
Strategize and execute physical sales, driven by automation of outreach, negotiation and onboarding processes.
Develop, launch, and improve pricing policies for all products using data
Maximize salesperson efficiency & output through mentoring & counselling.
Implement processes to build customer personas & segmented targeting to maximize conversions.
Work with multiple Fintech partners like Propelled, Neev, Credence to streamline the finance process for the max loan approval.
Represent BVC at industry forums and exhibitions as a panellist or guest speaker.
Implement deep tech tools like Lead Square, MCube, Sales force, Cloud agent for improving customer and salesperson experience.
Train the sales team & facilitating cross-industry exposure to build sales leaders in the team.
Work on the C.A.C and P&L to make the company gunning for Series A funding.

Business Development

Vedantu

01.2019 - 11.2021

Established all business development plans and strategies to meet the company's objectives.
Budgets that have been planned based on the overall plan and objectives will guarantee successful monitoring and execution
Through fostering and increasing client loyalty through reward programs, branch sales increased.
Successfully conducted internal branch audits of key departments, such as sales, purchases, and stock maintenance.
Created improvement plans after evaluating staff performance.
Known prospects to secure profitable volume and company potential.
During a three-month period, using various Sales Processes and sales forecasting research, increased revenue by 2 Cr and expanded the sales force from 13 to 80 people
Made sure that everyone on staff was safe, both personally and at work.

Senior Sales Management Professional

Fliplearn Education Pvt. Ltd.

01.2021 - 06.2021

Assigning the overall accountability of managing the entire Inside Sales team, Support Team & Retention team for the Gurgaon Location with my Sales Strategy for the EdTech and E-commerce domain
Proactively interfacing with product and tech teams to build/adopt tools to improve seamlessness and efficiency of lead management, lead processing, conversion, sales punching, data tracking, and team management.
Setting up the new business strategy and success team to grow and diversify the organization for revenue growth of the business units
Effectively managing specialized teams like Inside Sales, Retention, Upsell, and Inbound verticals of flip learn education
Working with the marketing department to plan, form, and run marketing campaigns
Strategize, and adopt the marketing initiatives to extend the product reach within the markets, build presence, and achieve a competitive edge.
Determining, evaluating, and targeting the market's key clients and strategizing initiatives to interact, close deals, and secure accounts
Expand the client base by reactivating inactive clients.
Interpret the business's value drivers and identify profitable opportunities to grow revenue and market share.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Customer Relationship Management

Tata Consultancy Services

04.2017 - 06.2019

Examined current requirements for customer satisfaction features using a customer relationship management (CRM) tool, such as Zendesk at the moment, to provide business value based on the advice given to product owners by baggzzar voice.
Oversaw testing and site analytics to increase e-commerce KPIs; forecast report for the future week and month was created utilising data from Tableau, Omniture, and My Driver (Internal Database).
Maintained SQL scripts to generate and fill tables in the data warehouse for regular departmental reporting.
Develop and maintain business process documentations that will be used as reference for preparing test cases, training documents, etc.
Holds a reputation for being exceptional in reproducing website faults using a variety of tools and performing manual smoke tests on a variety of devices to make sure the Home Depot website is operational; every week, she generates a forecast report for the leadership team.
Followed up on and discussed with the technical team user, Hi-Pri, and password, payment, shipping, and cost concerns.
Accomplished sales goals and boosted revenue $10000 through product knowledge and customer relationship management.

Groupon

05.2013 - 03.2017

Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
Evaluated new technologies and methodologies for potential implementation in the organization''s anti-fraud initiatives.
Enhanced the efficiency of fraud detection tools by refining risk parameters and thresholds.
Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
Contributed to the development of educational materials aimed at increasing customer awareness about potential scams and risks associated with financial transactions.
Resolved complex fraud cases efficiently, utilizing advanced analytical techniques and tools.
Promoted a culture of integrity within the organization by sharing insights gained from successfully resolved cases and emphasizing the importance of ethical behavior.
Mentored junior team members, contributing to their professional development and success within the organization.
Streamlined fraud detection processes, leading to faster resolution of cases.
Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
Implemented robust internal controls to prevent unauthorized access to sensitive information and systems.

Customer Service Representative Team Lead

Conneqt Business Solutions Limited

03.2011 - 05.2013

Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Improved overall call center performance with effective coaching and feedback to team members.
Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Summary

Overview

Work History

Co-Founder

Head of Business Development - B2C

Head of Sales

Business Development

Senior Sales Management Professional

Customer Relationship Management

Customer Service Representative Team Lead

Education

Btech - Electical

PMP Certified - Project Management

Six Sigma Black Belt -

Skills

Languages

Work Preference

Work Type

Work Location

Important To Me

Timeline

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