Avishek Ghosh
Kolkata
Summary
The regional manager offers an in-depth understanding of industry market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Ready to apply several years of experience and leadership abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Manager
Razorpay
Kolkata
01.2025 - Current
- Manage and nurture relationships with government and enterprise merchants, serving as the primary point of contact to build trust, drive engagement, and identify growth opportunities.
- Develop and maintain a strong pipeline by aligning Razorpay’s product suite—including Payment Gateway AI, POS/QR, Reconciliation, Payouts, and Payroll solutions—with merchants' specific business needs.
- Conduct in-depth reviews of the customer journey, adopting a consultative approach to resolve challenges, and help clients achieve business objectives.
- Coordinate cross-functional teams, including third-party vendors, to ensure the timely delivery of project milestones and client deliverables.
- Collaborate with internal stakeholders to strategize for upcoming client engagements, ensuring alignment on goals and expectations.
- Liaise with senior-level management (internal and external) to capture customer insights, enhance retention, and identify expansion opportunities.
- Monitor and maintain customer success metrics and dashboards, ensuring consistent performance tracking and reporting.
- Spearhead retention initiatives, customer delight programs, and churn reduction strategies at the product level through targeted outreach and campaign execution.
Manager - Merchant Experience
Pine Labs Pvt Ltd
Kolkata
05.2022 - 01.2025
- Leading a dynamic team of 6 to 10 Area Managers and Deputy Managers across the Eastern regions, ensuring smooth operations and team performance.
- Spearheaded merchant ticket resolution and implemented proactive engagement strategies to enhance the merchant experience and business.
- Devised and executed service experience strategies for Corporate, Key Account Management (KAM), and Government. Merchants and major banks (e.g., HDFC, SBI, Axis) resulted in a 160% increase in Gross Transaction Value (GTV) to 260 Cr per month.
- Monitored GTV and increased transactions in POS, UPI, BQR, and payment gateways, achieving noteworthy growth in transactions and revenue.
- Business increase for new merchants in the hospitality and large enterprise segments.
- Implemented the launch of new products, ensuring smooth implementation and adoption by merchants.
Corporate Manager
SBI payment solutions
Kolkata
07.2020 - 04.2022
- Managed Eastern region corporate and government merchants.
- Orchestrated 43 SME SBI branches for corporate and government clients in West Bengal and Sikkim.
- Pioneered end-to-end business and service relations. Onboarded 5,800 POS with 160% achievement in 2021. Opening CC/OD, and loan accounts.
- Innovated merchant solutions, accelerated POS activation, and GTV volume.
- Implemented streamlined processes, addressing complex issues, and stakeholders.
Area Manager - Corporate Sales
Pine Labs Pvt Ltd
Kolkata
11.2016 - 05.2020
- Role I: Deputy Manager.
- Onboarding new merchants and providing effective solutions to existing merchants for their payment platforms, addressing their needs, and ensuring optimal usage of the platform.
- Offered timely and proactive services to existing merchants, enhancing their overall experience and satisfaction.
- Successfully cross-sold various value-added services, including UPI, QR, EMI, loans, integration, payment gateway, and loyalty programs, boosting overall product adoption and revenue generation.
- Coordinated with multiple stakeholders, such as top brands (Samsung, Panasonic, LG, IFB, etc.) and banks (HDFC, SBI, and Axis), ensuring smooth partnerships and alliances for mutual growth.
- Role II: Area Manager (Mid-Corporate Vertical)
- Onboarded medium and large corporate merchants, facilitating their seamless integration, and enhancing their business operations.
- Engineered and implemented tailored payment solutions, positively impacting merchants' business growth and revenue, with cross-selling other products (Portal sales and loans).
- Nurtured strong relationships with key decision-makers and stakeholders, fostering long-term partnerships, and business growth.
Assistant Manager
Paytm.com
Kolkata
09.2014 - 11.2016
- Role I: Joined as a Relationship Manager at the Marketplace vertical. Onboarding merchants on the Paytm marketplace across Kolkata. Pitching for the best gross margin/commission for every product sold from the website. Training them about online selling platforms and basic virtual sales strategies. Get their catalog done, and list their products. Manage their product prices, keeping the company's commission (4%-15%) within it, and increase GMV.
- Role II: Promoted to Deputy Manager (Team Leader). Promoting Paytm Wallet to merchants and stores to enhance the acceptance of digital payments. Managing a team of 20 executives appointed in different locations in South Kolkata. Organizing activities and promotions at captive markets and retail associations to provide knowledge to customers about the Paytm wallet and make them aware of digital payments.
Marketing Executive
Real Estate Bank India
Kolkata
08.2013 - 08.2014
- Selling apartments to potential buyers searching for residential properties.
- Maintaining good relationships with customers and channel partners.
- Post-booking operational work (i.e., loan, validating documentation, maintaining Excel reports).
Education
MBA/PGDM -
Globsyn Business School
01.2013
B.B.A/B.M.S -
B. P Poddar Institute Of Management and Technology
01.2011
12th - English
CISCE(ICSE/ISC)
01.2008
Skills
- Key Account Management
- Corporate engagement
- Payment gateways
- Customer service management
- Stakeholder management
- Channel sales
- Revenue generation
- Problem resolution
- Service strategy
- Merchant services
- Banking operations
- Project management process
Websites
Certification
- Lean Six Sigma Yellow Belt
- AI tools - Be10X
Languages
English, Bengali, Hindi
Hobbies and Interests
Football, Swimming, Driving
Social links
linkedin.com/in/avishek-ghosh566
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Prestigious recognition of 'One Man Army - East' in merchant engagement
- Winner of 'Highest Corporate Sales 2022'
- Appreciation for onboarding the West Bengal Traffic Police and Port Blair Municipality
Timeline
Regional Manager
Razorpay
01.2025 - Current
Manager - Merchant Experience
Pine Labs Pvt Ltd
05.2022 - 01.2025
Corporate Manager
SBI payment solutions
07.2020 - 04.2022
Area Manager - Corporate Sales
Pine Labs Pvt Ltd
11.2016 - 05.2020
Assistant Manager
Paytm.com
09.2014 - 11.2016
Marketing Executive
Real Estate Bank India
08.2013 - 08.2014
MBA/PGDM -
Globsyn Business School
B.B.A/B.M.S -
B. P Poddar Institute Of Management and Technology
12th - English
CISCE(ICSE/ISC)
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