Avishek Goswami

Hotel Management Graduate and Diploma from IIHM Kolkata, India (2005-08) Underwent training from Taj Chandela Khajuraho for 22 weeks and also at ITC Windsor Bangalore for 1 Month. Worked and trained with leading brands such as Taj, Marriott, Hyatt and ITC Hotels & Carlson Rezidor upscale brand & Grand Circle Cruise Lines. Achieved Service Excellence Award at ITC Grand Chola, Chennai (A Starwood Luxury Collection). Experience in Retail Management and also Facility Management.

• Managed attendance tracking system utilizing [Software -Zenoti] to ensure accurate check-in and check-out records for all employees on monthly basis.
• Ensured timely and accurate processing of leave requests by liaising with department heads to obtain approvals, fostering a smooth workflow and maintaining compliance with company policies and procedures
• Coordination with different vendors related to quotation & negotiation, purchase of items, preparing of purchase order, receiving and stock check.
• Coordination with Vendors in relation to the Annual Maintenance Contract related to Pest Control, Cctv, Air-conditioning & IT & Telecom.
• Stock Maintenance, stock updating, expiry details check and returning of any material.
• Issuing of stock to different branch and also maintaining a tracker for the same.
• Registering complains related to branch related to maintenance, products, IT and informing the vendor with complains and closing it within a time frame.
• Employee Attendance Check for all the Branches and coordinating the same with HR on weekly basis.
• Coordination with accounts team in relation to the payments for the Vendors on weekly basis.
• Maintaining of AMC tracker for different vendors with contact details.
• Taking care of flight bookings, hotel bookings and transport management.

• Handling the Banquet & Mini Theatre Bookings request and also collections from the Guest against Banquet Bookings & Mini Theatre bookings.
• Ensuring the Cleanliness of the Entire Club House coordinating with the House Keeping team.
• Coordinating with the concern vendors in regards to quotation related to purchase of Club House items.
• Accommodate any special request from guest related any queries related to Club House.
• Handling the bookings for Jacuzzi & Steam and ensuring the cleanliness of the same.
• Ensuring the Cleanliness of the Swimming pool, Open Jacuzzi in the Club House.
• Coordinating with vendors related to maintenance part of the Club House.

• Retailer Management:
• Ensuring Operations of Stores as per Agreement.
• Ensuring Collections of Sales figure on daily basis.
• Store Operations Audits.
• Closure of Stores as per Sop.
• Coordinating & providing operational support to Retailers.
• Ensuring Smooth & Timely Collection.
• Meeting the Collection Targets.
• Monthly Collection of CA Certified Sale.
• Ensuring smooth & Timely fit out completion.
• Coordinating with Internal departments for Fit Out requirements.
• Pre-opening audit of store & necessary co-ordination for the same.
• Taking rounds of Mall on regular basis.

• Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.
• Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.
• Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.
• Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.
• In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.
• To use the up-selling techniques in order to maximize the Rooms Revenue.
• Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.
• Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.
• Handle the Safe Deposit Boxes according to the Hotel procedures.
• Prepare and report guests with High Balance to the attention of the Front Office Manager.
• Be thoroughly aware of the Hotel Reservation System, and cancellation policy.
• Communicate with all other departments through the proper channels, and through the Communication Forms.
• Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.
• Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.
• Use proper Telephone manners.
• Understand and use properly the Mail, Parcel, and Message Delivery.
• Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.
• Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.
• Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current.

Love Playing Cricket and also watching Formula one.