Avishek Sen
Kolkata,WB
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist
Accenture
11.2016 - Current
- Analysed and documented process flows and system logic to improve Problem and Major Incident Management across multiple business units
- Planned Critical Interventions: Orchestrated host scope signoffs and led go/no-go decision meetings with global management and technical stakeholders.
- Scheduled Downtime Activities: Developed high-level plans and documented all preparation activities. Facilitated calendar alignment and stakeholder communication.
- Executed Releases: Oversaw end-to-end release execution, providing timely updates and communication of key milestones to stakeholders and end users.
- Provided third-level (L3) support, investigating and resolving complex solution issues in coordination with cross-functional teams.
- Process Ownership & Evolution: Standardized release management practices globally. Maintained SOPs and delivered training to distributed teams.
- ITIL-Based Operations: Ensured adherence to ITIL processes, driving efficiency and consistency in release and change management.
- Played a crucial role in coordinating with our support services vendor and overseeing the execution of activities to ensure efficient service delivery. Identified process gaps, improvement areas, and opportunities for automation in existing solutions, increasing operational efficiency.
- Created and delivered training materials for end users, deployment teams, and support staff, for internal and external users (Clients & Vendors) ensuring smooth onboarding and adoption of new solutions.
Senior Analyst
British Telecom
12.2014 - 11.2016
- Created a dashboard that visually represented key financial metrics in real-time, allowing for quick and informed decision-making by management
- Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings
- Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in a 80% improvement in data accuracy
- Optimized system performance by tuning system parameters and optimizing query performance
- Developed and implemented a monitoring system that proactively identified and resolved potential issues before they impacted customers
Assistant Manager
Aviva Life Insurance
08.2012 - 12.2014
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments
- Developed and implemented a system to track accounts receivable and accounts payable to improve cash flow
- Reconciled accounts payable and accounts receivable to ensure accurate financial records
- Defined and implemented best practices for automation development, resulting in improved code quality and maintainability
- Reduced operational costs by 20% through process optimization and automation
Senior Executive
WNS
04.2012 - 08.2012
- Prepared and analyzed financial statements for accuracy and completeness, resulting in improved reporting accuracy and compliance with regulations
Associate
TCS E Serve
11.2010 - 08.2011
- Processed insurance claims and handled insurance denials
Education
MBA -
KIIT
08.2007
Skills
- Training & Use Cases
- ITIL Framework Implementation
- ServiceNow
- Process Analysis & Documentation
- CI & Automation
- Management collaboration
- Stakeholder engagement
- Coaching and mentoring
Certification
- ITIL Intermediate
- ServiceNow Administrator (CSA)
- ServiceNow Application Development (CAD)
Timeline
Specialist
Accenture
11.2016 - Current
Senior Analyst
British Telecom
12.2014 - 11.2016
Assistant Manager
Aviva Life Insurance
08.2012 - 12.2014
Senior Executive
WNS
04.2012 - 08.2012
Associate
TCS E Serve
11.2010 - 08.2011
MBA -
KIIT
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