Avishek Singh Vishen
Program And Operations Management
Kolkata,WB
Summary
Results-driven Program Operations Leader with 9+ years driving operational excellence, large-scale team management, and measurable business growth across technology, non-profit, and enterprise sectors. Proven expertise in scaling operations from concept to execution, managing 50+ team members and 500+ partner networks, implementing data-driven strategies, and delivering quantifiable impact on organizational KPIs. Adept at cross-functional collaboration, stakeholder management, process optimization, and delivering transformational results under tight timelines and complex operational constraints.
Overview
9
9
years of professional experience
Work History
Program Manager
Indian PAC Consulting Pvt. Ltd. (I-PAC) & Joy Of Giving Global Foundation
01.2021 - 05.2025
- Directed end-to-end operations for a statewide youth development program across 500 rural blocks, implementing production, productivity, quality, and customer service standards to oversee logistics and engage over 500,000 participants.
- Onboarded and trained 25,000 youth partners on digital-social platforms, leveraging technology to create digital capabilities and automate processes, resulting in 25 million monthly interactions and improved partner quality standards by 25%.
- Developed and executed a multi-channel membership drive, integrating field, digital, and referral strategies, generating 1,000,000 new members in 60 days (the highest in the organization's history).
- Spearheaded scholarship and sports-based youth engagement programs, ensuring timely fund disbursements, and engaging over 1,500 community teams across eight states.
- Collaborated with cross-functional stakeholders (tech, field ops, strategy, marketing) to ensure seamless project execution under tight deadlines and budgets.
- Implemented centralized reporting and performance dashboards tracking real-time KPIs across 500+ distribution centers, enabling rapid decision-making and course correction.
Key Account Manager
Codezin Technology Solutions Pvt. Ltd.
11.2019 - 12.2021
- Managed a portfolio of 50+ client technology projects as the primary account executive, driving 95%+ SLA adherence through proactive risk management and escalation protocols.
- Optimized sales pipelines and conversion funnels, achieving an 80% close rate on enterprise opportunities, and adding 12 or more new strategic accounts annually.
- Coordinated end-to-end project delivery across development, QA, and deployment teams, ensuring on-time, within-budget delivery of projects.
- Established a vendor management framework and performance tracking systems, reducing vendor-related delays by 35%.
Senior Client Success Manager
Dineout- Times Internet
05.2018 - 10.2019
- Led a project to restructure SaaS pricing plans and referral initiatives, resulting in a 25% direct revenue increase, and driving 10% year-over-year growth.
- Orchestrated a city-wide market expansion project that defined a new growth strategy, delivering a 7x+ increase in monthly revenue.
- Secured a 75% contract renewal rate, with a 90% increase in contract value through effective negotiation strategies.
- Ensured timely campaign delivery by coordinating with internal teams, and resolving issues promptly.
Sales & Services Manager
Lektrify Technologies Solutions Pvt. Ltd.
04.2017 - 05.2018
- Optimized the sales pipeline, achieving an 80% conversion rate for key opportunities.
- Enhanced team productivity by 20% through training and targeted guidance for an eight-member sales team.
- Built partnerships with mobile advertising and reward platforms, driving growth, and creating collaborative opportunities.
Business Development Manager
SalesAMPM
09.2015 - 03.2017
- Expanded the marketplace by onboarding over 500 merchants, driving visibility and business growth.
- Achieved 25,000 app downloads and maintained a 4.8-star rating on the Google Play Store through organic marketing.
- Forged strategic alliances with mobile advertising platforms, enhancing app reach and user engagement.
Education
Bachelor of Hotel Management - Hospitality Business Administrative And Operations
Christ University
Bengaluru05-2015
Skills
Operations Management
Program Management
Stakeholder Engagement
Business Growth Strategy
Growth strategies
Customer service management
Performance tracking
Processes and procedures
Team leadership & development
Project planning and development
Decision-making
Training and mentoring
Campaign management
Supply chain management
Timeline
Program Manager
Indian PAC Consulting Pvt. Ltd. (I-PAC) & Joy Of Giving Global Foundation
01.2021 - 05.2025
Key Account Manager
Codezin Technology Solutions Pvt. Ltd.
11.2019 - 12.2021
Senior Client Success Manager
Dineout- Times Internet
05.2018 - 10.2019
Sales & Services Manager
Lektrify Technologies Solutions Pvt. Ltd.
04.2017 - 05.2018
Business Development Manager
SalesAMPM
09.2015 - 03.2017
Bachelor of Hotel Management - Hospitality Business Administrative And Operations
Christ University
Leadership Governance
Presiding Member, Disciplinary Action Committee, Indian PAC Consulting Pvt. Ltd. (I-PAC), 2025
Oversaw organizational governance and disciplinary procedures, ensuring compliance and maintaining operational standards across all departments.
Certifications Professional Development
- Google Project Management Professional Certificate, Coursera, 2025