Summary
Overview
Work History
Education
Skills
Accomplishments
English, Hindi, Kannada, Konkani, Marathi, Tulu
Timeline
Generic

Avita Lavina Telis

Bengaluru

Summary

Over 5 years of experience in insurance and claims management, specializing in auto, medical, and property insurance. Demonstrated ability to adapt quickly to new challenges while maintaining a proactive approach. Proven problem-solving skills and a strong track record of building effective relationships with clients and colleagues. Committed to driving team success and delivering positive outcomes.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Bottomline
Bengaluru
04.2025 - Current
  • Guided vendors through enrollment process to ensure step-by-step completion.
  • Provided timely support via phone and email to address vendor inquiries.
  • Documented interactions in the company's CRM system for accurate record-keeping.
  • Resolved vendor inquiries while maintaining professionalism and positivity.
  • Assisted vendors with troubleshooting software-related issues effectively.
  • Followed up on unresolved issues to enhance vendor satisfaction and retention.

Senior Process Analyst - Medical insurance

Gallagher Center of Excellence
Bengaluru
01.2025 - 03.2025
  • Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
  • Responsible for end to end support of the policy lifecycle services
  • Co-coordinating with internal operations team to get the renewal activities completed on time
  • Handle queries effectively, aiming to minimize re-work at service center

Analyst - Auto insurance

Allstate Insurance
Bengaluru
06.2022 - 01.2025
  • Managed claims and policies as sole client contact, ensuring efficient resolution of issues.
  • Investigated claim barriers to expedite resolutions through thorough documentation review.
  • Coordinated with adjusters and service providers for prompt vehicle pickups.
  • Explained total loss determinations and towing arrangements to insured individuals.
  • Initiated inspections and submitted documents promptly by contacting relevant departments.
  • Facilitated claims settlement and vehicle pickups through effective customer communication.
  • Approved charges from body shops following internal guidelines and adjuster consent.
  • Researched and updated files to ensure accurate information for timely vehicle pickups.

Senior Analyst- Property and Title insurance

Fidelity national financial India
Bengaluru
05.2019 - 12.2021
  • Worked as a "Certified Title Examiner" for U.S. properties
  • Background verification of the properties (mortgage, liens, bankruptcy, judgments, assignments, amendments).
  • Worked as the JLP head, training the new joiners, assigning orders and claims, and handling quality.
  • Preparing reports and providing floor support. (SOPs, PPTs, process checklist, and maintaining CCM)
  • Performance review calls with clients on a weekly basis.

Education

Bachelor of Commerce -

Mangalore University
01-2019

Data Analyst -

Excelr Institute
Bengaluru

Skills

  • Quick adaptability
  • Attention to detail
  • Ability to multi-task
  • Strong communication skills
  • Leadership capabilities
  • Team collaboration
  • Efficient time management
  • Development and training

Accomplishments

  • Certified in title examination
  • AIDA certification
  • Rising star award
  • Best performer awards
  • Mountain mover and Difference maker Awards

English, Hindi, Kannada, Konkani, Marathi, Tulu

English
First Language

Timeline

Customer Support Specialist

Bottomline
04.2025 - Current

Senior Process Analyst - Medical insurance

Gallagher Center of Excellence
01.2025 - 03.2025

Analyst - Auto insurance

Allstate Insurance
06.2022 - 01.2025

Senior Analyst- Property and Title insurance

Fidelity national financial India
05.2019 - 12.2021

Bachelor of Commerce -

Mangalore University

Data Analyst -

Excelr Institute

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Avita Lavina Telis