Avkash Palai

• Configured and managed Remote Desktop Services and Virtual Desktop Infrastructure for seamless remote access
• Managed clients IT inventory and contacted vendor whenever needed
• Implemented best practices to optimize RDS and VDI performance
• Managed Remote Desktop Services Client Access Licenses (CALs) and Session Access Licenses (SALs)
• Managed internal and external certificates on gateway for remote users
• Efficient in Printer Deployment through powershell/GPO/GPP for both remote and internal users
• Provided onboarding of new environment as per client needs
• Ensured timely renewal and proper configuration of certificates
• Installed and managed VPN and port forwarding on firewall
• AD users management
• Provided comprehensive support for Office 365 applications, troubleshooting issues to ensure uninterrupted productivity
• Adding/removing licenses to and from new or old users
• Troubleshot and resolved User Profile Disk issues
• Configured multiple Connection Broker in RDS environment for high availability

Company Overview: Microsoft Enterprise Platform support

• Configured RDS and VDI with UPD environment as per cleints need
• Managed Microsoft Store for Business to facilitate seamless app deployment and management
• Troubleshot MSI package installation issues and address WinRM and Windows search issues
• Troubleshot and resolved task scheduler, start menu, and Cortana issues with windows appx packages
• Deployed and managed printers for internal and remote environment
• Assisted troubleshooting end user issues with printer, windows update, Internet connectivity, Start Menu, Cortana, Task Scheduler, MS store, 3rd party VPN, windows registry etc
• specialized in outlook issues
• Resolved Windows Shell issues, desktop wallpaper problems, and optimized desktop performance to enhance user experience