AVLEEN KAUR
NEW DELHI
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 3 plus years background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Prosperous seller with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
12
12
years of professional experience
Work History
Online Seller
04.2020 - Current
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Analyzed customer trends and provided insights to improve customer experience.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Private Home Tutor
01.2012 - Current
- Encouraged students to think critically and develop problem-solving skills.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Education
BACHELOR OF EDUCATION - MAHS AND ENGLISH
MAHARISHI DAYANAND UNIVERSITY
ROHTAKBachelor of Commerce - B.COM(HONS.)
MATA SUNDRI COLLEGE , DELHI UNIVERSITY
NEW DELHI03.2010
Skills
- Social Media Marketing
- Customer Engagement
- Shipping
- Market Penetration
- Sales Expertise
- Order Fulfillment
- Online Marketing
- Verbal and Written Communication
- Confidence Building
- Problem-Solving Skills
- Skills Development
- Student Evaluation
- Creative Thinking
Languages
English
Upper intermediate (B2)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Online Seller
04.2020 - Current
Private Home Tutor
01.2012 - Current
BACHELOR OF EDUCATION - MAHS AND ENGLISH
MAHARISHI DAYANAND UNIVERSITY
Bachelor of Commerce - B.COM(HONS.)
MATA SUNDRI COLLEGE , DELHI UNIVERSITY
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