Avleen Kaur
Amritsar
Summary
Proactive Technical Account Manager with over a year of experience in delivering superior customer service and technical support. Skilled in building strong client relationships, addressing complex issues with effective troubleshooting, and consistently achieving high levels of customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Associate Technical Account Manager
Zscaler
Mohali
10.2023 - Current
- Enhanced the resilience of over $300K in ARR accounts by implementing Zscaler’s ZIA and ZPA disaster recovery plans, ensuring uninterrupted access to critical applications during catastrophic events.
- Proactively communicated cloud updates and upgrades to customers, ensuring necessary actions were taken to maintain service availability and customer satisfaction.
- Possess in-depth knowledge of Zscaler products and services, including ZIA, ZPA, and ZDX.
- Collaborated closely with the Sales Team to ensure the seamless adoption of Zscaler products and services in a manageable and supportable manner.
- Conducted root cause analysis and developed action plans to address recurring technical problems, improving customer satisfaction.
- Resolved network slowness for a major location of a $300k+ ARR Organization by using Wireshark and MTR to identify and troubleshoot issues, resulting in improved system performance.
- Designed and implemented URL filtering, cloud application control, DLP, and ATP policies customized to meet company needs.
- Conducted detailed configuration audits to ensure compliance with Zscaler best practices and optimal security performance.
Graduate Trainee Engineer
Zscaler
Mohali
03.2023 - 10.2023
- Provided support for troubleshooting policy enforcement, user access, and URL access issues.
- Developed a comprehensive understanding of Zscaler Products like ZIA, ZPA, and ZDX.
Education
B.Tech Computer Engineering -
Guru Nanak Dev University
Amritsar06.2023
Skills
- Troubleshooting and Debugging
- Understanding of TCP/IP
- Worked with Wireshark and MTR for network analysis
- Basic knowledge of IPSec
- Basics of Networking
- OSI Model
- Strong Communication Skills
- Customer Management
- Adaptability to changing client needs
Timeline
Associate Technical Account Manager
Zscaler
10.2023 - Current
Graduate Trainee Engineer
Zscaler
03.2023 - 10.2023
B.Tech Computer Engineering -
Guru Nanak Dev University
Similar Profiles
Salah GuerouateSalah Guerouate
Sales Engineer at ZscalerSales Engineer at Zscaler
Noelle ZieglerNoelle Ziegler
Account Executive at ZscalerAccount Executive at Zscaler
Amandeep KaurAmandeep Kaur
Team Lead - Accounts Payable - at ZSCALERTeam Lead - Accounts Payable - at ZSCALER