Avneet Bajwa
Manager - Operations
Noida
Summary
Goal-oriented Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8+ years of extensive leadership experience in corporate industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Manager
Amazon Development Centre (India) Private Limited
Noida
08.2020 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Coordinated team collaboration to share ideas and build best practices.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Evaluated employee performance, coached team members increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
EXL Services Pvt Ltd
Noida
09.2014 - 08.2020
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
Education
SGTB Khalsa College
Delhi 07.2003 - 05.2006
Skills
Work flow planning
undefinedTimeline
Team Manager
Amazon Development Centre (India) Private Limited
08.2020 - Current
Assistant Manager
EXL Services Pvt Ltd
09.2014 - 08.2020
SGTB Khalsa College
07.2003 - 05.2006
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