Avneet Kaur

Work History

HCL

Noida

08.2020 - Current

Facilitated product development with implementation of standard best practices.
Supported teams in continuous delivery of quality products and services, enhancing usage.
Handle daily team work related to escalations and roster.
Acted quickly in emergency situations and used expert judgement to proceed accordingly.
Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Provide training for customer service on call and email.

Barclays

Noida

07.2018 - 12.2019

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Greeted customers and listened closely to problems described to determine solutions.
Resolved customer service issues using company processes and policies and provided updates to customers.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Resolved concerns with products or services to help with retention and drive sales.

Concentrix

Noida

02.2016 - 12.2017

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered product and service questions, suggesting other offerings to attract potential customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Increased efficiency and performance by monitoring team member productivity and providing feedback.

Wipro

Noida

01.2015 - 01.2016

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Increased efficiency and team productivity by promoting operational best practices.
Sought ways to improve processes and services provided.
Implemented and developed customer service training processes.