Overview
Work History
Education
Skills
Certification
Internships
Timeline

Avneet Kaur

Subject Matter Expert
Ghaziabad

Overview

7
7
years of professional experience
15
15
years of post-secondary education
3
3
Certifications

Work History

Subject Matter Expert

HCL
Noida
08.2020 - Current
  • Facilitated product development with implementation of standard best practices.
  • Supported teams in continuous delivery of quality products and services, enhancing usage.
  • Handle daily team work related to escalations and roster.
  • Acted quickly in emergency situations and used expert judgement to proceed accordingly.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Provide training for customer service on call and email.

Senior Customer Service Representative

Barclays
Noida
07.2018 - 12.2019
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Representative

Concentrix
Noida
02.2016 - 12.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Customer Service Representative

Wipro
Noida
01.2015 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.

Education

Bachelor of Journalism And Mass Communication - Journalism

Punjab Technical University, Punjab
08.2012 - 01.2015

12th -

Alma Mater, Bareilly
04.2010 - 03.2023

Skills

Decision-Making

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Certification

Big FM

Internships

As a student of Journalism and mass communication, got great opportunities to do internships with amazing commercial and community brands 

Timeline

Subject Matter Expert - HCL
08.2020 - Current
Senior Customer Service Representative - Barclays
07.2018 - 12.2019
Customer Service Representative - Concentrix
02.2016 - 12.2017
Customer Service Representative - Wipro
01.2015 - 01.2016
Punjab Technical University - Bachelor of Journalism And Mass Communication, Journalism
08.2012 - 01.2015
Alma Mater - 12th,
04.2010 - 03.2023

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