Avneet Kaur
Chandigarh
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
German sales Sales Development Representative
Avetta
Remote
2025.08 - Current
- Engaged potential clients through targeted outreach and personalized communication.
- Managed lead generation efforts using CRM tools to track and analyze prospects.
- Maintained up-to-date knowledge of industry developments and competitor offerings.
- Developed relationships with existing customers to increase sales opportunities.
- Coordinated follow-up communications to nurture leads through the sales funnel.
- Provided product information and demonstrations to prospective customers effectively.
German customer care executive
Teleperformance
Mohali
2025.04 - 2025.07
- Currently working as a German Customer Care Executive at Teleperformance, Mohali (since April 2025)
- Efficiently handling customer queries and concerns from German-speaking clients via live chat support
- Consistently meeting and exceeding all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Adhering strictly to quality and compliance guidelines while delivering excellent customer service
- Demonstrating strong written communication skills in German to ensure clear and professional interactions
- Maintaining a high level of customer satisfaction through timely and accurate resolution of issues
- Working collaboratively with team leads and quality analysts to enhance service delivery and process improvement
- Managing multiple chats simultaneously while maintaining response speed and accuracy
- Recognized for high performance in customer experience metrics such as CSAT and AHT
Investigation Specialist - DE
Amazon
Hyderabad
2023.02 - 2024.01
- Provided prompt and efficient service to Amazon sellers on calls regarding Account Health
- Achieved and maintained predefined performance metrics such as seller satisfaction, contact resolution, quality, productivity and attendance
- Maintained or exceeded targeted performance metrics
- Worked with multiple technology features and applications to resolve seller queries
- Demonstrated ownership of every Seller interaction to achieve successful first-time resolution on all contacts
- Demonstrated effective, clear and professional written and oral communication and attention to detail
- Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managed sensitive issues
- A leading e-commerce company
Senior Content Writer
Word Dealers Pvt. Ltd
Remote
2021.07 - 2022.11
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating and authentic approach
- Worked collaboratively with team members to meet and exceed project goals
- A remote content writing and editing company
Content Writer - Intern
Word Dealers Pvt. Ltd
Remote
2020.03 - 2021.03
- A remote content writing and editing company
Education
German C1.1 -
Language pantheon
Delhi, India01.2023
Certificate in German Language - B2.2 -
Goethe Institute
New Delhi10.2022
Bachelor of Science - Physical Sciences
SGTB Khalsa College, Delhi University
New Delhi06.2021
Class XII -
Delhi Public School
Karnal06.2018
Skills
- Creative Writing
- Strong communication skills
Accomplishments
- Reduced seller resolution time by 30% through enhanced investigation processes.
- Increased seller satisfaction rate to 95% by improving communication.
- Published over 100 high-quality articles leading to 20% traffic increase.
- Achieved 100% attendance and exceeded quality targets consistently.
Timeline
German sales Sales Development Representative
Avetta
2025.08 - Current
German customer care executive
Teleperformance
2025.04 - 2025.07
Investigation Specialist - DE
Amazon
2023.02 - 2024.01
Senior Content Writer
Word Dealers Pvt. Ltd
2021.07 - 2022.11
Content Writer - Intern
Word Dealers Pvt. Ltd
2020.03 - 2021.03
German C1.1 -
Language pantheon
Certificate in German Language - B2.2 -
Goethe Institute
Bachelor of Science - Physical Sciences
SGTB Khalsa College, Delhi University
Class XII -
Delhi Public School