Avneet K Dua

TGT English & TGT Social Studies – GEMS International School, Gurugram, Haryana
(Present)

• Teach English (Grades 7–10) and Social Studies (Grades 6–10), designing lessons aligned with CBSE/International curriculum.
• Implement interactive and student-centered methodologies (debates, role plays, project-based learning) to enhance communication and analytical skills.
• Mentor students for board exams, dramatizations, and inter-school competitions, resulting in improved performance and recognition.
• Collaborate with colleagues and parents to foster an inclusive, engaging, and supportive learning environment.

TGT English – Ryan International School, Sohna Road, Gurgaon
(Jul 2013 – May 2015)

• Taught English to Grades 7–10, developing student proficiency in grammar, writing, and literature analysis.
• Conducted assemblies and special events, enhancing student leadership and confidence in public speaking.
• Prepared students for stage performances, dramatizations, and annual functions, contributing to cultural and academic excellence.
• Anchored and coordinated school functions, demonstrating strong communication and organizational skills.

TGT English – Indraprastha Convent School (CBSE), Rohini, Delhi
(Jun 2002 – Nov 2004)

• Taught English to Grades 7–9 and Business Studies to Grade XI, ensuring curriculum alignment and student success in examinations.
• Created lesson plans that encouraged critical reading, creative writing, and subject comprehension.
• Actively engaged students in co-curricular activities and classroom discussions, strengthening confidence and communication.
• Contributed to the school’s academic environment by balancing discipline with interactive teaching practices.

Front Office Manager & Travel Agent – Gurkhas Travel, Melbourne
(May 2016 – Present)

• Manage international flight and hotel bookings, package tours, and itinerary planning for diverse clients.
• Handle schedule changes, cancellations, and escalations with diplomacy, ensuring high client satisfaction.
• Communicate effectively with international clients across regions via email, phone, and in person, showcasing strong cross-cultural communication skills.
• Supervise front office operations including walk-in client support, invoicing, cash management, and documentation.
• Built long-term client relationships through personalized service and travel solutions, driving repeat business and referrals.

Customer Service Associate – CWT (Carlson Wagonlit Travel), Centrum Plaza, Gurgaon
(Dec 2007 – Apr 2009)

• Delivered corporate travel management services for Hewlett Packard clients in Australia & New Zealand.
• Managed end-to-end flight bookings, changes, and escalations, ensuring compliance with corporate travel policies.
• Maintained seamless communication across time zones, meeting SLA requirements and client expectations.
• Acted as a liaison between corporate travelers and airlines, ensuring efficient issue resolution.

Customer Service Associate – Tecnovate e-Solutions Pvt. Ltd (Travelport), Okhla, Delhi
(Mar 2007 – Dec 2007)

• Assisted travel agents globally with technical issues related to Travelport systems and booking platforms.
• Provided quick and accurate support, minimizing downtime and ensuring smooth travel booking operations.
• Developed expertise in GDS systems and travel technology support.

Customer Service Associate – WNS Global Services Pvt. Ltd, Gurgaon, Haryana
(Sep 2006 – Mar 2007)

• Provided travel booking services (Air, Car, Hotel) for U.S.-based corporate clients, ensuring accuracy and compliance.
• Coordinated with airlines and service providers to manage changes, cancellations, and client requests.
• Strengthened international communication and problem-solving skills through daily interactions with U.S. customers.

Trainee Assistant Supervisor – IGI Airport (China Airlines), Delhi
(Mar 2006 – Aug 2006)

• Supported airport operations including pre-flight check-in, boarding, and post-flight arrival procedures.
• Handled baggage services and lost baggage claims, ensuring professional passenger assistance.
• Gained first-hand exposure to aviation operations and international passenger service standards.