Hi, I’m
AVNEET SONKAR
Prayagraj
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
CintGurgaon
Senior Customer Success Representative
09.2020 - Current
Job overview
- Manage customer inquiries via emails, direct contact, or work with other teams
- Identifying root causes of escalated issues and provide appropriate resolutions to deliver excellent service
- Promptly escalate critical/ high-risk cases to appropriate authority
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance operating process and improve overall customer experience
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards
- Support ad-hoc projects and initiatives per business needs
- Comprehensive knowledge of Marketplace, Access, Access pro, API
- Have fair knowledge of working on RFQs, bids and provide costs and feasibility to clients
LUCIDGurgaon
Analyst, Project Success
10.2018 - 08.2020
Job overview
- Responsible for managing, planning, and executing various data collection projects
- Handling multiple Quantitative like Ad-hoc, Trackers, and Full- Service projects simultaneously
- Participating in Kickoff call with client, understanding client's need, and accordingly setting up and implementing strategy for successful completion of new and ongoing projects
- Co-coordinating with internal teams and third-party vendors to ensure client needs and project objectives are delivered successfully and on time
- Utilize Federated Sample's proprietary software, Marketplace, to design and implement sample plans for studies
- Learning/participating in training on new tasks related to preparation of leadership role
- Contribution towards achievement of team's quarterly revenue goal
- Compiling and extracting data from various sources (SRSS, Power BI, and Salesforce) to present to internal teams and external clients.
JELLYDIP SERVICES
Assistant Manager
09.2017 - 09.2018
Job overview
- Prospecting potential new clients by networking, cold calling, and advertising and turning this into increased business
- Setting up meetings with new clients
- Handled objections by clarifying, emphasizing agreements, and working through difference to positive conclusion
- Place phone calls to potential customers to educate them on services and products offer by company
- Attend meetings to learn about new products and services or changes in current ones
- Read and interpret sales reports to determine best strategy for marketing
- Answer phone calls from customers with inquiries or complaints and resolve issue as quickly as possible
- Handling Residential Township project in Allahabad
- Attending meetings and Business Conferences and Updating Industry information
- Preparing Marketing plan with help of team members
- Maintaining Quality of services for company's Goodwill and getting more bookings with help of affective Market Research.
Education
IBS Gurgaon
MBA from Marketing
2016
KANPUR UNIVERSITY
Bachelor of Science
2014
Skills
- Customer Service
- Multi-Task Management
- Account Management
- Project Management Abilities
- Active listening
- Technical Support
- Business Development Understanding
- Customer Relations
Timeline
Senior Customer Success Representative
Cint
09.2020 - Current
Analyst, Project Success
LUCID
10.2018 - 08.2020
Assistant Manager
JELLYDIP SERVICES
09.2017 - 09.2018
IBS Gurgaon
MBA from Marketing
KANPUR UNIVERSITY
Bachelor of Science
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