Avni Agarwal
Summary
Dynamic professional with a proven track record at Air India, excelling in data analysis and process improvement. Adept at enhancing operational efficiency through strategic coordination and effective communication. Passionate about customer satisfaction and market research, consistently identifying trends to drive business success. Committed to delivering impactful results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate Manager
Air India
Gurugram
05.2024 - Current
- Served as a key liaison during organizational integration, ensuring smooth coordination between internal stakeholders for resource allocation and operational continuity
- Analyzed operational touchpoints and optimized resource deployment, contributing to improved process efficiency and issue resolution
- Compiled and analyzed multi-station operational data to generate actionable insights, supporting strategic planning and performance dashboards
- Led weekly review forums with cross-functional stakeholders to monitor progress, resolve operational challenges, and align on deliverables.
- Coordinated across multiple teams to ensure timely execution of operational initiatives, maintaining compliance and alignment with organizational standards.
- Compiled and reconciled legacy and updated operational manuals to ensure consistency in ground handling processes and compliance with regulatory standards
Strategy And Planning Intern
Reliance Retail
Mumbai
04.2023 - 05.2023
- Conducted market research by visiting Reliance Digital stores, gaining insights into consumer behavior and preferences while doing competitor benchmarking.
- Aided brands like Noise, boat, Garmin, execute their brand campaigns and launching new products.
- Collaborated with cross functional teams documenting and communicating business data for devising strategies optimizing inventory and meeting customer expectations.
- Analyzed customer demand and identified trends through direct interactions and observation.
- Executed a comprehensive gap analysis between supply and demand, pinpointing areas of opportunity.
Deputy Manager
HDFC Bank
Noida
02.2021 - 08.2021
- Worked as a Classic Banking Relationship Manager at HDFC Bank.
- Handling portfolio and managing accounts of 150+ group of customers.
- Various Operational and Sales Targets were met.
- Analyzed and assessed data to ensure quality and risk compliance standards are met for various products.
- Supporting other Relationship Managers in document completion and keeping the records of the same.
Trainee
HDFC Bank
07.2020 - 01.2021
- Learnt and got a hands on experience of retail branch banking.
- Served the branch and got trained as a Welcome Desk, Teller, Personal Banker.
- Participated in requirement gathering of different products of bank and providing solution in partnership with existing senior team members when interacting with customers on joint calls.
- Got a practical knowledge of every learnt process and the required documents for the same.
Content Writer
Pcpatchers Pvt. Ltd
06.2018 - 08.2018
- Created content for the Australian website on technology.
- Learnt how to modify the content to grasp more customer attention.
Education
MBA - Marketing And Analytics
Narsee Monjee Institute of Management Studies (NMIMS)
Hyderabad04-2024
PG Diploma -
Manipal Academy of Higher Education
Bangalore01.2020
BCA -
Institute of Management Education
Ghaziabad01.2018
XII- CBSE -
Meerut Public School
Meerut01.2015
X- CBSE -
Meerut Public School
Meerut01.2013
Skills
- Data analysis
- Customer service and satisfaction
- Process improvement strategies
- Microsoft office expertise
- Market research
- Trend identification
Positions Of Responsibility
- Member, Corporate Industry Relations, NMIMS Hyderabad, 07/01/22 - 03/01/23, Facilitating end to end placement process for the MBA batch., Connecting with companies across domains and inviting them over for placement associations representing NMIMS as a brand.
- Co-Head, NMIMS Hyderabad Corporate Competition Committee, 07/01/23 - Present, Founded and led NMIMS Hyderabad Corporate Competition Committee, driving competitive excellence and industry awareness., Devising strategic plans and executing events, including competitions and partnerships, to maximize their impact and success.
Accomplishments
SAP Professional foundations- Coursera, Lean Six Sigma- Yellow belt, Agile Project Management, Data Analytics- LinkedIn, Ask Questions to make Data Driven Decisions, Business Intelligence by Power BI- Skill Nation, Presented research paper in 9th, 12th and 13th National conference
Live Projects
- TATA Data Visualization: Empowering Business with Effective Insights, 09/01/23, Acquired expertise in data visualization tools (Tableau and Power BI), preparing for responsibilities in data control and remediation for enterprise-wide data management functions.
Extracurricular Activities
Anchored and organized cultural fest of the batch. Volunteer in Lion Club International., 2016 Reading Fictions., 2015-present
Timeline
Associate Manager
Air India
05.2024 - Current
Strategy And Planning Intern
Reliance Retail
04.2023 - 05.2023
Deputy Manager
HDFC Bank
02.2021 - 08.2021
Trainee
HDFC Bank
07.2020 - 01.2021
Content Writer
Pcpatchers Pvt. Ltd
06.2018 - 08.2018
MBA - Marketing And Analytics
Narsee Monjee Institute of Management Studies (NMIMS)
PG Diploma -
Manipal Academy of Higher Education
BCA -
Institute of Management Education
XII- CBSE -
Meerut Public School
X- CBSE -
Meerut Public School