Avni Goyal
Agra
Summary
Marketing graduate with hands-on experience in sales, customer engagement, and market research, driven by a strong people-first approach and excellent communication skills. Proven ability to understand client needs, solve problems efficiently, and build lasting relationships through consultative interactions. Adaptable and curious, with a passion for delivering value in dynamic, client-facing roles and a focus on continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Edgistify
Mumbai
03.2025 - Current
- Conducted targeted market research to identify and qualify prospective clients for supply chain solutions.
- Engaged leads through calls, emails, and LinkedIn to facilitate consultative discussions.
- Served as primary point of contact post-onboarding, addressing queries and maintaining SLA compliance.
- Nurtured long-term client relationships through proactive engagement and support.
Sales Intern
My Tirth India
Noida
08.2022 - 10.2022
- Sold services worth ₹1k-2k, bringing in a total revenue of around ₹15k.
- Approached customers through cold calling & converted leads using persuasive & consultative selling techniques achieving a conversion rate of 2%.
- Led B2B partnerships to expand the hospitality network through strategic alliances across multiple cities.
- Collaborated with upper management to improve customer service processes.
- Collected customer feedback and followed through with client requests to resolve problems.
Education
MBA - Marketing
BML Munjal University
05.2025
B.Com -
Bhim Rao Ambedkar University
09.2023
12th -
St. Anthony’s Junior College
03.2020
10th -
St. Anthony’s Junior College
03.2020
Skills
- MS Word – Intermediate Level
- MS Excel – Intermediate Level
- MS PowerPoint – Intermediate Level
- Canva
Projects
- Rural Marketing: Participated in a "Marketing at the Bottom of the Pyramid" initiative by visiting Sidhrawali village to study a local widow’s clothing and accessory business. Conducted interviews with villagers to gain deep insights into rural consumer behavior, which helped develop targeted marketing strategies aimed at expanding the business.
- Customer Experience Analysis: Daalchini Vending Machines: Conducted a comprehensive analysis of customer satisfaction for Daalchini vending machines on a university campus using key metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Identified critical improvement areas and provided actionable recommendations to enhance service quality and user experience.
Languages
- English, Working Professional Proficiency
- Hindi, Working Professional Proficiency
Timeline
Sales Associate
Edgistify
03.2025 - Current
Sales Intern
My Tirth India
08.2022 - 10.2022
MBA - Marketing
BML Munjal University
B.Com -
Bhim Rao Ambedkar University
12th -
St. Anthony’s Junior College
10th -
St. Anthony’s Junior College
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