Avni Sharma
Cabin Crew
Ghaziabad
Summary
Dynamic and adaptable professional with extensive experience as a Cabin Crew Member . Proven ability in stress management and problem-solving, enhancing passenger satisfaction through proactive solutions. Recognized for maintaining flight safety and fostering teamwork, ensuring a secure and enjoyable travel experience for all.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Cabin Crew Member
Virgin Atlantic Airlines
03.2024 - Current
- Improved teamwork among crew members by actively participating in briefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Customer Service Representative
DYNINNO
02.2023 - 02.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Worked on live inventories on GDS
Process Trainer
Concentrix
08.2022 - 02.2023
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Delivered robust training courses via classroom and e-learning programs.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Senior Customer Service Representative
Concentrix
08.2021 - 08.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Cabin Crew Member
SpiceJet
04.2019 - 04.2021
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Education
Diploma - Aviation, Travel And Tourism
Skylark Institute of Travel
Delhi, India 04.2001 -
High School Diploma -
Silver Line Prestige School
Ghaziabad, India 04.2001 -
Skills
Safety awareness
Stress management
Problem-solving
Adaptability and flexibility
Team collaboration
Flight safety
Calm under pressure
Passenger assistance
Global Distribution System Knowledge
Certification
Diploma in Aviation and Tourism
Timeline
Cabin Crew Member
Virgin Atlantic Airlines
03.2024 - Current
Customer Service Representative
DYNINNO
02.2023 - 02.2024
Process Trainer
Concentrix
08.2022 - 02.2023
Senior Customer Service Representative
Concentrix
08.2021 - 08.2022
Cabin Crew Member
SpiceJet
04.2019 - 04.2021
Diploma - Aviation, Travel And Tourism
Skylark Institute of Travel
04.2001 -
High School Diploma -
Silver Line Prestige School
04.2001 -