Avni Sharma
Cabin Crew
Ghaziabad
Summary
Dynamic and adaptable professional with extensive experience as a Cabin Crew Member . Proven ability in stress management and problem-solving, enhancing passenger satisfaction through proactive solutions. Recognized for maintaining flight safety and fostering teamwork, ensuring a secure and enjoyable travel experience for all.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Cabin Crew Member
Virgin Atlantic Airlines
03.2024 - Current
- Improved teamwork among crew members by actively participating in briefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Customer Service Representative
DYNINNO
02.2023 - 02.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Worked on live inventories on GDS
Process Trainer
Concentrix
08.2022 - 02.2023
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Delivered robust training courses via classroom and e-learning programs.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Senior Customer Service Representative
Concentrix
08.2021 - 08.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Cabin Crew Member
SpiceJet
04.2019 - 04.2021
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Education
Diploma - Aviation, Travel And Tourism
Skylark Institute of Travel
Delhi, India 04.2001 -
High School Diploma -
Silver Line Prestige School
Ghaziabad, India 04.2001 -
Skills
Safety awareness
Certification
Diploma in Aviation and Tourism
Timeline
Cabin Crew Member
Virgin Atlantic Airlines
03.2024 - Current
Customer Service Representative
DYNINNO
02.2023 - 02.2024
Process Trainer
Concentrix
08.2022 - 02.2023
Senior Customer Service Representative
Concentrix
08.2021 - 08.2022
Cabin Crew Member
SpiceJet
04.2019 - 04.2021
Diploma - Aviation, Travel And Tourism
Skylark Institute of Travel
04.2001 -
High School Diploma -
Silver Line Prestige School
04.2001 -