Avnish Kumar

Work History

Associate Director Facilities

Zolo Stays Pvt Ltd

Bangalore

04.2022 - Current

Managed a team size 1200 plus (WCS, and OSS) in 17 different cities with 435 Coliving towers, 12 College campuses and 4 industrial housing towers
Managed the overall activities involved in maintaining cleanliness, orderliness and appearance of the entire coliving, Student housing and Industrial housing premises which including rooms, concourses, reception area and dining spaces
Prepared annual housekeeping and R&M budget and maintained par stock of guest, cleaning supplies and all repair and maintenance invnetories are maintained as and organized inventories with accounts and general store for linen, uniform and ﬁxed assets Developed and implemented housekeeping systems and procedures to smoothen operations and prepared reports for management information.
Facilities management, clients & vendors coordination activities, resource optimization and team management Prepared and maintained performance reports of the all the hotel’s & project’s functional departments to analyze the expenditure & service improvisation and conveyed the reports to the higher authorities for management analysis Managed major and minor project’s ﬁnancial management of the facilities annual operating budget including compliance with ﬁnancial delegations, i.e
Overall ﬁnancial document control, veriﬁcation and management Strategized space and facilities planning for existing & new locations and ensured adherence to health & safety standards whilst liaised with internal team members in dealing/resolving customer queries Designed & implemented programmed, procedures and quality standards including KPI’s, decoration,
Executed recruitment and work allocation activities to ensure the operations a ain maximum productivity and enhance service operations to a ain excellent service standard.
Conducted training and mentoring sessions to the team members to make them aware about the latest trends and techniques in the operations, in order to overcome the areas of improvement and sustain revenue gain.

Sr. Quality Manager

Zolo

Beangaluru

06.2020 - 03.2022

Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
Managed team of technicians and inspectors to ensure adherence to product requirements.
Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
Administered the entire real estate & project site administration which involves infrastructure maintenance, facilities management, clients & vendors coordination activities, resource optimization and team management

Ops Manager

Zolo Stays Pvt Limited

Bangalore

07.2019 - 05.2020

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Connected with clients and developed strategies to achieve sales and customer service goals.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Pre- Launch Housekeeper

OYO

Bengaluru

11.2018 - 07.2019

Manages the overall services provided within the city for the assigned properties and uses the best business practices to manage and reduce operation costs
Create a budget for various operation needs and expenses and compare costs for various services and goods before choosing the best options for the properties in the city
Manage the maintenance of the hotel by performing repairs or contracting maintenance services as needed through the property owner
Track hotel upkeep as well as anticipated long- and short-term improvements and maintenance by preparing a snag report
Achieves the monthly NPS targets as shared by the corporate team
Respond to emergency situations or other urgent issues involving during shift hours
Managing the upkeep of equipment and supplies to meet health and safety standards.

Quality Auditor (City Head Housekeeping Manager)

OYOROOMS

11.2017 - 10.2018

Conducted audits for clients to assess products for compliance with international standards.
Minimized cost of audits while maintaining high levels of service.
Designed quality guidelines and procedural manuals to communicate important information with end users.
Collected and assessed latest information about ongoing work and compliance issues.

Sr. Housekeeping Team Leader

FOUR POINTS BY SHERATON

Bangalore

10.2016 - 10.2017

Manages housekeeping functions and staﬀ to ensure property guest rooms, public space employee areas are clean and well maintained
Areas of responsibility include Housekeeping and health club and laundry
Directs and works with a team to successfully execute all housekeeping operations
Strive to continually improve guest and employee satisfaction and maximize the ﬁnancial performance of the department
Ensures that standards and procedures are being followed
Maintains strong working relationship with Front Oﬃce to ensure eﬀective communications for operational issues
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensure compliance with all housekeeping policies, standards and procedures
Manages areas of operation to budget by reviewing operating statements,budget worksheets and payroll progress reports
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired ﬁnancial results.

Pre-Opening Team member

ATMANTAN Wellness Resort

Pune

09.2015 - 10.2016

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

HOT (Hotel Operational Trainee

Ananda In the Himalayas

07.2014 - 09.2015

Summary

Overview

Work History

Associate Director Facilities

Sr. Quality Manager

Ops Manager

Pre- Launch Housekeeper

Quality Auditor (City Head Housekeeping Manager)

Sr. Housekeeping Team Leader

Pre-Opening Team member

HOT (Hotel Operational Trainee

Education

Bachelors - Hotel Management & Catering Technology

Higher Secondary -

Skills

Accomplishments

Timeline

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